Quote:
Originally Posted by SG4247
I just walk into Westlake Hardware and they swap out damaged for new free.
So I have had good luck w/that.
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Yes sometimes if they carry the same tool the store will get credit, in my case I bought these over 30 years ago and they were old and like I said the tools have to be the same or very similar. The guy at Lowes said that the ratches I had were very old and he walked me to the CS desk and the girl didn't know so she basically just took the hardware guy's word. Otherwise, they have to call Craftsman and they need to approve it, something like my ratches were 32 clicks and the new ones are 72 clicks or better
