Quote:
Originally Posted by JARblue
Z1 is getting worse and worse from what I can tell. This same thing happened to a buddy of mine in Dallas. They were completely unreasonable and unwilling to rectify the situation - your "talking to a brick wall" comments sound identical to his experience. He ended up getting those bs fees refunded on his credit card - call your credit card company and tell them that the charges were unauthorized. Then order everything from Joe at ZSpeed  |
Thanks, I will try that.
Brick wall indeed.
Not only does it not make sense from a customer service perspective, it doesn't even make sense FINANCIALLY
Z1 will now lose out on $1000USD worth of orders by refusing to refund my $80 CAD ($60 USD). Unless their profit margins are lower than 6%, which I somehow doubt, they lost financially too.
And bad word of mouth. And losing a customer who bought in the past, wanted to in the present and would likely have in the future. For what. "Procedure" and $60.
