Quote:
Originally Posted by YzGyz
4 months wait for a product that was in stock is BS.. Sure he has a life but 4 months.
I will never buy anything from places that do this try of business. If you don't have it or have problems then tell you customer. Don't lie, drag it out, or ignore the costumer. Fast Intention for instance have a freeking long wait time for there CBX. See people complaining about them? Not really, people actually have a super long thread just so they can look at other people's FI CBX while they wait for there's to be shipped.
The difference?
-1, Great CS where they pick up the phone, update people, check the forum for questions and answers.
-2, they are upfront with the wait. They tell people it take X amount of time before things are ready to ship.
-3, they only take a small down payment on initial purchase then collect the rest before ready to ship. This in turn let people keep most of there $$ till the product is ready/in stock. This keeps both parties accountable for the work/payment. If the buyer backs out, they keep the down. If manufacture backs out, customer is only short a for $.
FI, I will buy from anyday! Fly 1 and all those shady ones? Naw, I'll pass. I rather not deal with the headache and stuff. Sure they make nice things but way they do business sure isn't nice.
YzGyz
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Exactly, perfectly said! Because if they only took a small deposit and didn't get the rest before shipping they'd have parts done real quick, like maybe couple weeks quick. But they are just fine doing business the way they do because they already have your money, and that they've convinced customers its the norm to wait months since it would take months to order it from overseas or whatever the reason they'd like us to believe. And after a couple months of already waiting most people feel like they should suck it up, they've been waiting this long already and it's a hassle to dispute the transaction. It's a circle of bs that these companies knowingly and willing play cause they are already paid.
Vendors should have to post realistic wait times on there classified thread, because if they post will be ready in 2 weeks someone will call out their bs, and if their realistic wait time is 1, 2, 4 months that would give the customer a real decision on if that part and that amount of money is worth the wait. Also i'm all about supporting forum vendors but where is our support from them? Where's the incentive to support them? Alot of the vendors i've done business with from this forum support us as customers, for instance kamispeed, above and beyond with customer service, to me there's an incentive from ordering from them. But with these custom body kit US companies, there's nothing, vendor on this forum with no discount to customers from this forum, no realistic etas, parts not in stock, shady customer service. **** since they all do business this way even if the incentive is realistic etas on parts and fast email responses or updates that would be a great incentive. Or maybe only take deposit from the forum members on their parts. Ok wait, actually here's the best idea yet, make and ship our **** and don't take our money if you can't make or ship our ****.
Also yes, these vendors have a personal life, i respect that, but the moment they accept a big chunk of cash from me i'm part of their personal life because they became a part of mine, especially if they've had it for months. Buying something from them and with them holding hundreds or thousands of $ of my money isn't a 9-5 mon-fri type of situation. It only takes a minute to write an honest email, and if they truly get hundreds of emails a day i suggest they respond to the guys that are upset first. Those emails are easy to find the subject usually says something like....hey, wheres my ****!?or my money!?