You thought his "tone" in his emails was an issue? Reading into "tone" in an email is like using sarcasm in a text message
Not to mention his instructions regarding the traction control map were pretty clear IMO.
Just my
, but from my perspective (having never worked with John directly but hearing feedback from happy and disgruntled customers as well as my own tuner), John was someone that knows his stuff but can sometimes rub people the wrong way. After seeing his responses here, his stock went up a notch in my book. It seems that he handled this as professionally as possible. I certainly wouldn't have given you a refund.