The shop should be held responsible...they should have insurance to cover any issues resulting from an install that they performed. Don't listen to any other flim flam...I would contact the owner of the shop or store manager to get it resolved asap.
Then tell them you want all labor free for your inconvenience ...or you will talk to your retained attorney..that should get a rise out of them...lol seriously though, I'd be looking for some payback on this one.
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