That service advisor sounds like an a$$hole as well as an idiot. PM Juan@Fontana here on the forum. I don't think he's in the service department, but I bet he could step and help you get some answers.
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2011 370Z 6MT Sport Gun Metallic | ARC | CJM | Ecutek | FI | Fujimura | R2C | SPL | Stillen | TWM | Z1 | ZSpeed | |