I have followed this thread and gave up reading after page 8 lol.
I will say this, being in quality and engineering, I give one extra chance to fix issues and make things right. There is really no excuse for shipping bad product twice. You can blame employees you can say it happens, you can make up all the human error excuses all day long. Where are the check fixtures, the tooling to verify what you made is good and exactly like the 1st one you made. A 1" difference in two different parts that should be the same length, inexcusable.
I don't doubt that AAM is a reputable company that backs their product or the wouldn't have such staunch supporters.
Having said that It would take only one customer to return my product before I started a corrective and preventative action to prevent this type of thread ever being started.
And kudos to OP for keeping your cool and professionalism. You kept your cool when others could not see your point of view.
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