Quote:
Originally Posted by Minsu
I'm pretty sure everything needs to go, that's the usual with Amazon
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Actually I got a reply from the vendor earlier this evening. After taking my concerns about the wiring installation into account they have decided to just ship me out a new package. I can swap out the units, put the defective one in that package and ship it back with the return label they already gave me.
They are handling the situation beautifully and to my complete satisfaction. I could not ask for a more satisfactory resolution or better customer service.