Originally Posted by JARblue

That's why I say your rep blows...

If you call up their customer service, they're not going to be able to do $hit for you. But call up your rep and bitch, and they'll get that sorted out in a heartbeat. They mixed up my parents' and my bills one month. While we were used to about $150 per month, theirs was closer to $400 at the time. My rep had everything sorted out the following day including refunding our overpayment - it took one phone call. They also gave us a 10% discount on the next month's payment