Sorry about the bad experience
, but at least you finally got your parts.
Way too many sellers just don't get it - good customer service is not a cost, it's an investment. They may lose the occasional order to the cut-rate stores that give poor service, but these are usually the cheap-skate, low volume buyers that don't make them a lot of money anyway. The people who are return customers and higher volume/dollar buyers will go to another vendor for future orders if they get poor service.
If any sellers are paying attention, NEVER lie to a customer. As with any relationship, once trust is broken, it's impossible to get it back completely. If you screw up, admit it and I'll probably be willing to work something out that won't adversely affect our business relationship (ie, I'll keep buying from you). Lie to me and I'll send my business elsewhere.
/soapbox