UPDATE !
sent an email to the CEO, COO, and GM, i received an email reply from the GM and a phone call the next day, spoke for about a min, set a date, i went in yesterday and the GM met me with me, drove my car inside himself, took about 10-15 mins to install the new window, tint guy arrived 5 mins after and took him around the same time to install the tint, everything thus far looked perfect, and today i will see if the tint has dried up and settled, but the GM did an awesome job and took care of everything for me.
and thanks to the Z member who made updates to my email, he knows who he is and he can mention himself if he wants
im super happy now
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