One thing I confess to knowing about is what the relationship is between car owner, dealership, and corporate management. Do dealerships do better by NOT denying claims as they get paid by corporate? What pressure does corporate put on dealerships to deny claims? Does corporate audit warranty work and do they deny reimbursement to dealerships if they feel work was wrongly covered under a warranty?
I think knowing what the incentive structure is might be helpful. I once had a dealership suggest one of my claims (non-Nissan) couldn't be done under my warranty. When I showed them some legal text they were more than happy to cover me and didn't seem miffed. They seemed to genuinely not understand costumer protection law.
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