Originally Posted by octet

We shall see, for now i have to give him credit, he promissed to send me some parts for another SC kit within 7 days, he sent them out the same day. Can't fault him so far, spoke to him again yesterday, he said everything is looking fine, no backorders, so we should be good for 4 weeks limit. 2 more weeks to go

Saying that, I understand your frustration, I run several businesses in UK and I can't keep everybody happy. Sam is aware of the bad reputation in terms of customer service via email or forums, he promised to look into it However, i called about 5-6 times so far, he answered the phone on every single occassion and was brilliant.