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XPEL · 12-02-2013, 11:38 AM

Gadgetech,

We are sorry to hear about the damage you sustained just after your installation. It takes 2-3 days for XPEL ULTIMATE to fully cure and adhere to the paint. During this time the film will be more vulnerable to damage because it is not bonded firmly enough to keep it from distorting when impacted. However, we are more than happy to cover the damaged piece under warranty. Let us know when, where, and who did the installation and we will help arrange the replacement for you.

BuckeyeZ,

Because the film yellowed so quickly just from tape it makes us wonder if this was a clear coated film or one that is just urethane and adhesive. Films with a clear coat coat are usually much more resistant to staining or discoloration than those without.

On the removal, this should always be done using a steamer to soften the adhesive as it is removed. Not using one will put a good deal of stress on the clear coat. Also, when pulling the film off, it is important to “stretch” the film off rather than peeling the film back over itself or straight up from the panel. This will cause the softened adhesive to release from the paint rather than leaving a big sticky mess on the panel. If removed correctly, paint protection film in general is completely safe for OEM paint and even safe for most resprayed or touched up areas. That being said, if a repainted area was not prepped correctly, it will be vulnerable no matter what you do.

12-02-2013, 11:38 AM	#13 (permalink)
XPEL Base Member Join Date: Mar 2013 Location: San Antonio, Texas Posts: 26 Drives: Various Rep Power: 12	XPEL ULTIMATE - World's FIRST SELF-HEALING Paint Protection Film Gadgetech, We are sorry to hear about the damage you sustained just after your installation. It takes 2-3 days for XPEL ULTIMATE to fully cure and adhere to the paint. During this time the film will be more vulnerable to damage because it is not bonded firmly enough to keep it from distorting when impacted. However, we are more than happy to cover the damaged piece under warranty. Let us know when, where, and who did the installation and we will help arrange the replacement for you. BuckeyeZ, Because the film yellowed so quickly just from tape it makes us wonder if this was a clear coated film or one that is just urethane and adhesive. Films with a clear coat coat are usually much more resistant to staining or discoloration than those without. On the removal, this should always be done using a steamer to soften the adhesive as it is removed. Not using one will put a good deal of stress on the clear coat. Also, when pulling the film off, it is important to “stretch” the film off rather than peeling the film back over itself or straight up from the panel. This will cause the softened adhesive to release from the paint rather than leaving a big sticky mess on the panel. If removed correctly, paint protection film in general is completely safe for OEM paint and even safe for most resprayed or touched up areas. That being said, if a repainted area was not prepped correctly, it will be vulnerable no matter what you do.