Nissan 370Z Forum - View Single Post - Review of Mishimoto Thermostatic Oil Sandwich Plate

Mishimoto · 10-25-2013, 04:12 PM

370Z Community:

I felt compelled to respond to this thread after reading through in detail. Every attempt was made to address the situation. We have been communicating with the community in a transparent manner to address this situation. Clearly we take our customer's satisfaction and our brand image very seriously. We pulled all of the inventory and inspected as well as ran internal leak tests. We did in fact bring an O ring expert from Parker company in to provide additional feedback. We have changed O Ring suppliers and are using this company moving forward. We swapped out all of the current O Rings with the new O Ring part as a precautionary measure. We have also implemented new torquing specs in our quality control process, although is should be noted that the inventory inspected was properly torqued. It should also be noted that this is a sole incident and we have not had any other reported issues.

While members like Chuck continue to troll this forum to try to get a rise, we hope that other members will read this and realize the extent the company has gone through to address and solve the issue. The part is a fantastic part. It was well engineered and it works great. This was an unfortunate incident and it has been addressed. Manufacturing is not perfect. Things happen - regardless of the level of quality control or where the part is made.

On a side note - Did you know the Challenger shuttle explosion stemmed from a faulty O-Ring?

CHALLENGER EXPLOSION

We manage 1,400 SKUs over dozens of makes and models and have produced hundreds of thousands of parts. Its only natural that something will go wrong at some point. While Chuck may chime in and say that we are only addressing this because it is on a forum - I call BS. The forums are a great tool to communicate with our consumers, whether good or bad. This should have been addressed prior, as 99% of issues are, during the initial phone call. This has been addressed internally. If we didn't offer great support 99% of the time, you would be hearing much more negativity from consumers. We wouldn't be able to offer a lifetime warranty on our parts if we weren't confident of the quality. The company has 40+ employees and four locations in three countries. We're in it for the long run - not to make one-time sales to customers. We frankly cannot afford to lose the trust in our consumers, which is why we go to the extent we do.

Regarding the service that Derraj06 has experienced.. Again - We have pulled our CSRs aside and have addressed the issue. We will be reaching out to provide you with a complimentary product or gift certificate to the website to accommodate you for your unfortunate experience. This should have been done sooner, and I apologize for that.

Best Regards,

Mike Sullivan
President
Mishimoto

10-25-2013, 04:12 PM	#75 (permalink)
Mishimoto Base Member Join Date: Jul 2011 Location: Wilmington, DE Posts: 80 Drives: 370Z Rep Power: 13	370Z Community: I felt compelled to respond to this thread after reading through in detail. Every attempt was made to address the situation. We have been communicating with the community in a transparent manner to address this situation. Clearly we take our customer's satisfaction and our brand image very seriously. We pulled all of the inventory and inspected as well as ran internal leak tests. We did in fact bring an O ring expert from Parker company in to provide additional feedback. We have changed O Ring suppliers and are using this company moving forward. We swapped out all of the current O Rings with the new O Ring part as a precautionary measure. We have also implemented new torquing specs in our quality control process, although is should be noted that the inventory inspected was properly torqued. It should also be noted that this is a sole incident and we have not had any other reported issues. While members like Chuck continue to troll this forum to try to get a rise, we hope that other members will read this and realize the extent the company has gone through to address and solve the issue. The part is a fantastic part. It was well engineered and it works great. This was an unfortunate incident and it has been addressed. Manufacturing is not perfect. Things happen - regardless of the level of quality control or where the part is made. On a side note - Did you know the Challenger shuttle explosion stemmed from a faulty O-Ring? CHALLENGER EXPLOSION We manage 1,400 SKUs over dozens of makes and models and have produced hundreds of thousands of parts. Its only natural that something will go wrong at some point. While Chuck may chime in and say that we are only addressing this because it is on a forum - I call BS. The forums are a great tool to communicate with our consumers, whether good or bad. This should have been addressed prior, as 99% of issues are, during the initial phone call. This has been addressed internally. If we didn't offer great support 99% of the time, you would be hearing much more negativity from consumers. We wouldn't be able to offer a lifetime warranty on our parts if we weren't confident of the quality. The company has 40+ employees and four locations in three countries. We're in it for the long run - not to make one-time sales to customers. We frankly cannot afford to lose the trust in our consumers, which is why we go to the extent we do. Regarding the service that Derraj06 has experienced.. Again - We have pulled our CSRs aside and have addressed the issue. We will be reaching out to provide you with a complimentary product or gift certificate to the website to accommodate you for your unfortunate experience. This should have been done sooner, and I apologize for that. Best Regards, Mike Sullivan President Mishimoto __________________ Mishimoto Automotive Last edited by Mishimoto; 10-25-2013 at 04:18 PM.