Pointman

Hello all,

I was number 28 on the list and could not be happier when my box arrived from FI. I notice a substantial hole in the side of the box. I peaked in and saw loads of bubble wrap and thought everything should be okay. Just to be safe I took lots of pictures of the box before opening it. Upon arriving at my mechanics it felt like christmas. As we opened the box I immediately dug in to find the 18" Carbon Fiber cans. One of which had a puncture the size of a dime. The other a large scratch. More photo's were taken. UPS strikes again!!! Completely crushed, I called Tony. Tony was also upset, he immediately requested the photo's be emailed to him and that the exhuast be carefully re-packaged the best we could. Without any request, complaints, or suggestions Tony quickly stated "Don't worry my friend, we will make this right, and make it right asap!". Tony had UPS pick up the exhuast at my mechanics (without any assistance or extra hassles for me). It is rare to come accross a business like this. All businesses should be like this, however we know this is not the case. Tony laid out a plan and followed it to the letter. I have recieved the new exhaust (with another hole in the box thanks for the scare UPS) in perfect condition. It will be installed in the morning (Xmas in October). Without concern for a loss of money (UPS claims proceedures) or without even having the exhuast too inspect, Fast Intentions took care of the customer!!! Before you make a decision to buy an exhaust, try and learn a little something about how the company treats its customers. If you want a top quality product from a top quality company, I suggest you give Tony a call at Fast Intentions.

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JTTF SQ8