Replacing tops is not easy: they don't do it often and its complex. In order to get that lovely tight fit...tolerances are tight.
Our top is cloth so it could take a bit longer to actually stretch. I have replaced more then a few tops on miatae which typically use vinyl and those can be a beast to get latched: sun and stretching makes all the difference in that world.
On the last install I helped with (last month) I think I invented a few new ways to swear.
Hang in there: keep with the advisor/service folks and as you probably already have done, document document document. I don't want to see you go down the route of dissatisfaction and breach of warranty or other legal angles, but in case you need to have it all ready.
- b
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