Just google search the title of the original thread.
From what I gathered online the company was working to make things right from the failure up until the customer brought their lawyer involved. Once that happened all the game changed and now COR was doing what was best for them. Having said that the customer would have most likely had everything paid for by now if the lawyer wasn't brought in from the beginning. If the company completely refused to do anything about it then yeah the lawyer would have been the right move.
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