It is the industry standard to not deliver projects on time. Most of this comes from the fact that shops aren't staffed with project managers who can correctly estimate time and plot that against the other work they have already committed to. I applaud the OP for holding a shop to an agreed upon timetable. If he is successful in “extorting” a lost use refund, it should make GTM put more effort into project time estimation.
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2014 F150 Raptor, 2014 Mazda 3, 2015 Nissan GT-R
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