Rinaudo:
Sorry for the bad service you experienced.
The "smoke" you speak of is the fact our recent order of Motul had yet to arrive when the original order was placed. The order was flagged to be called since something was not in stock. It was placed in the wrong pile and has been sitting because we go over "on-hold" orders on Friday to review and make sure that nothing is falling through the cracks.
When you called we located the order and promised to ship it out. We offered to overnight the order for a small additional charge which you declined.
We have this going 2 day shipping to ensure it will be to you by Friday.
Sorry for the delay.
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