Thread: costco fail
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Old 04-08-2012, 12:40 PM   #8 (permalink)
chrischhorn
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Just like every other business, each store varies on skill, knowledge, and service. Unfortunately it sounds like you got a tire crappy tire shop guy who just didn't care or didn't know. If he didn't call a CSR agent at Michelin to to try to get them to hunt down tires for you then he didn't do all he could. I'm a supervisor in a Costco tire shop in TX. When doin special orders, 90% of the time the automated message only checks in your region. Not all over the U.S. If, he called and talked to an agent, 80% of the time, they can source the tires for you from another region.

On a side note, why didn't you call the store in Maine and have them order it? Or even do it online and have it shipped to the store in Maine you would be by?
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