I agree... rough situation... you don't want to argue with the guy while your car is dismantled because you want to ensure they will do the work you asked them to do. I'm not sure who this "owner" is either. My experience with them went really smooth but everyone is privy to bad experiences and you were just unlucky enough to have one.
I think if that happened to me I would make sure I put the bill on my credit card and disputed it with the card company later. In fairness though he did say it would be a little higher than expected and you did settle on $450 which isn't astronomically different. IMO as others said $450 is still a good price so you shouldn't feel too bad about it. The techs are good guys and they know what they are doing so you shouldn't have any issues.
It makes sense that everyone is quick to judge and say you should have gotten it in writing but in all actuality most people don't go through that before getting a job done. I feel your pain.
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