Not long ago, two problem customers took to google reviews and put Lou Fusz on blast.
This is one of the reasons why I don't trust online reviews. You can get a small sample size of the few people out of thousands who have an issue to post negativity. Or you can also have unethical fake posters who either lie about a bad experience or give props to a company because they're on someone's payroll. Oh, and then you have your garden variety internet troll who's bored and looking for attention.
I don't know about GTM personally. But I generally ignore interweb reviews.
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