no matter what decision they make you have the right to appeal their decision. the best thing you can do right now is to have pictures, document all conversations, and force them to do their job while trying to stay calm. Insurance companies get paid by how long they can delay or not pay a claim. Also when you talk to them ask for a supervisor and finish every conversation with having them to give you a followup phone call by a certain day/time as well as any inspections they need to do and ensure in is in a time frame you are happy with. Once they realize that you have your ducks in a row and are willing to hire an attorney they change their minds pretty quick.
Document everything!!!!!
That is what I finally had to do and when I started doing that it only took two weeks from there.
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