Well. No e-mail from the GM last week even though I sent him a reminder on thursday.
Reminder:
From:
stephenhumby@hotmail.com
To:
bburgess@ericksennissan.com
CC:
melissasperry@hotmail.com
Subject:
Date: Thu, 16 Jul 2009 1213 -0600
Brad;
As per my wife's e-mail I am looking forward to getting a reply from you on the issue with my FX50s' paint and my dealings with the service manager. My wife is do to drop the truck off on Monday. I hope she will get the work that is to be preformed in writing. Including type of paint used assurance infiniti self healing clear will be used and that the mirror and other trim scratches that were caused by the initial "repair" will be fixed and how they will be fixed.
Regards
Stephen Humby
Well I let that slid as they can be busy people. Well my wife dropped the car off about 1-2 hours ago and she tells me that they gave her nothing in writing. So she called back and now they said they will e-mail it to me today. I hope they get it right this time. I used to stick up for the dealership telling them I never had any issues. If they can make it right this time I will still keep doing it.
And if anyone from the dealership is reading We should try to get these things right the first time. Comunication is key. I am in Russia 70 miles off shore and still can find ways to comunicate. Information and comunication are key to good customer relations. And you never know howmeny people read these forms.