Quote:
Originally Posted by 6MT
I'm not sure what "crappy" American company you work for. But, many of my customers are Manufacturer Dealers (ie: GM, Ford, Honda, etc.). To them, warranty work is where they make their money in their service bays. If it wasn't for the warranty work, their service departmants would be out of business. And it has happened that some have closed their service bays because they aren't getting enough warranty work. So I'm not sure your explanation above holds water with a lot of dealers.
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Believe me, Dealers do not like to help customers who dont service through their dealer..why would they? When I talk to Service Managers the first thing that usually comes up is the customers loyalty to the dealer and I may push to help some customers but the dealer plays a part in assistance and I am talking about customers who call in when they are out of warranty looking for help or were denied warranty due to lack of maintaining vehicle, the dealer is going to push for a customer who is loyal vs someone who doesnt service through them and all receipts for oil changes ect will be needed, If you are not loyal and use aftermarket parts and IRF's you are going to have a much harder time.