Quote:
Originally Posted by Jessobear
I'm in the market for a set of the SPC rear camber arms/tie bolts for my car and after reading through the Sponsor Classified section, I found a posting from Forged Performance saying they were having a "blow out" on these and had many in stock. The thread says to call to get this special blow out price.
Forged Performance: SPC Camber Arm Blow out sale!!!
I called to find that the person who posted the thread no longer worked there, but Travis who answered the phone tried to help out. Travis eventually quoted me $200 for the arms only, even though their price on their online web store was $200 for the arms and toe bolts. Even if this was an honest mistake by Travis, the same price as the online store is hardly a blow out, call-in price.
Eventually Travis said that the best he could do for me was $220 for the arms and bolts. I asked him why I would take that deal if I could simply purchase the same thing on his webstore for $20 less. I added that had I simply done that rather than calling in, he would be bound to give me that price and he couldn't simply call me and demand extra money.
Travis tried several excuses on me at this point, including that many of the things on the website are not updated. I'm not exactly sure where he was going with that, or if he understands that it is the shop owner's responsibility to update the site and that any transactions are binding at whatever price is listed.
I told Travis that I would rather not do business with a shop that undertakes shady business practices. At this point Travis condescendingly thanked me and said he was taking down the page on their website that had everything for $200.
Cliff's Notes: do not do business with Forged Performance |
Well since this thread was brought to my attention I suppose I can reply with a response of why and how this happened. I want to start by apologizing to the OP for his poor experience and any misinformation that has occurred. As you found out Tray is no longer employed here and Travis will be taking his place. As with any new employee it sometimes takes a little time to get accustomed to how things function. When you called in Travis quoted you for SPC 72260 which is the camber arms
+ the toe bolts. Due to some confusion he thought this did not include the toe bolts and added SPC 72265 which is
just the toe bolts. This obviously raised the price as SPC 72260 +72265 would include the camber arms and 2 sets of the toe bolts. So to clarify, he would have been selling the camber arms + toe bolts to you for $200 which is what we had listed on our website or $220 for the camber arms + 2 sets of the toe bolts. I understand that this is not a "blowout" price as it is the same as what is listed on our site, but the original thread was made last year and unfortunately was not closed when Tray left the company. Now, obviously there were a couple of mistakes on our behalf that should not have happened, but I hardly see this as "shady" business practice or a reason to not do business with us. If you would still like the arms and toe bolts please give me a call and I will handle your order personally and give you an extra discount. It's regretful that we started off on the wrong foot, but perhaps we can still do business in the future. I hope to avoid threads like this in the future if at all possible. Best of luck to you and your 370z.