where are my wheels part 2
 

I don't know why this thread was closed when obviously Rick has had a problem with time frame,so many people here just want a straight answer from Rick not people speaking in his behalf I don't think that is much to ask for at all.

I'm really surprised that some people have not asked for a refund or called their credit card company to dispute the charges,say whatever any of you want no matter how you want to slice it this is as bad as it gets for customer service.:shakes head:

I agree. Especially the part with people talking on his behalf. That is bs. There are plenty of other options out there.

People are not talking on his behalf... Andrew is stepping up and asking rick for you guys since andrew is local and seriously just down the street from rick's shop.

Rick owns several companies the wheels are just one of them. He is like many entrepreneurs we wear many hats. Rick has also stated they had issues with their manufacturers over seas and he is trying to remedy that situation. If you have a problem call rick, email rick or PM rick. If you cant get a hold of him after a week post up and others will try to help.

I understand the wait is long and that is why I went with custom 3 piece wheels cause I could get them in 1 month delivered. I just delivered Metz's 20" wheels in CF in 2 months.

-mike

It is not so much the wait it is the fact that he has no idea where these wheels are but all he does is ask for more time,fine you need more time I need more information.
Rick is very hard to get in touch with so this site seems to be the best way for us and him to quickly get in some what intouch.

I find it funny how VIP came into the last thread only to show progress and teasers of his new line of wheels. LOL.

Trust me I understand. I ordered custom sets of Volks from Bulletproof a few years back and that took like 7 months... Mike had to have hated me calling in for updates so I know what yall are going through. I wish yall the best of luck and i know rick is trying to bring everything here for his manufacturing. That should fix future orders from this same problem. Just remember rick is here and the manufacturer is in japan. I hope rick can get you guys your orders to you soon.

-mike

My new car has been on stands for 3 months and I have no wheels I can't afford to let my car sit there and rot for 5-7 months If that's the case I will just pull the plug on this and order wheels next year.

Oh OH call me lol, for real as a dealer though no offense to rick but everyone is right. People are coming on here speaking for him, when you have alot of business's or not thats not an excuse. If you cant handle it, hire someone and if that doesnt work close the company. I had to deal with a chargeback after 2 months of a custom order, I wish you guys would order from me b/c man your all very nice and I actually talk to my customers.

This is one of those situations where I was on Ricks side but I am leaning as you should never have someone else talking good about you, trying to cover for your mistakes. I hope it gets resolved, but in fairness he sounds like a good guy so dont do a chargeback to him. Speak to him and let him refund you the money as I am sure he will.

not sure wat the situation is, but cancel the order through your creditcard (if that's wat you used) and order directly from japan. www.japanparts.com can help you out. im sure there are others eager to help.

I dont think he deserves that, the guy has been pretty nice for the most part in the past. I dont agree with how he is handling it, but chargebacks look REALLY bad on companies so at least give him the chance to just refund your money you know? You guys dont realize it bc your the customer, but its not fair to the store when its not their fault. If you want to cancel, do it, but out of respect to the guy at minimum give him the chance to just refund you the money and you guys, all of you who are having issues can just part ways.

I couldn't agree with you more Chris :tiphat: I was appalled by some of the responses in that other thread, especially when people mention he has other "business's" to run..



This was posted in the other thread but I couldn't quote it since it was closed..
Since you are in the "know" please explain to everyone what is going on.. Why on earth would an order that is typically quoted 8-12 weeks take over a YEAR to arrive.. I was in the wheel industry for 5+ years and have a lot of experience dealing with distributors, oversea manufactures, etc.. and have never seen an order take this long unless something went very wrong.. I had posted this on the my350z thread (where other members are also waiting for orders) and really hope for everyone it isn't the latter issue..

"Sucks to see you have to wait this long :( It could be due to various reasons, no way to really know what's going on sitting from the outside.. There has to be something really wrong going on for an order to actually take this long...

-Delay with manufacture
-Delay with importer
-Delay with customs
-Vendor doesn't have money to pay for incoming orders

Who knows :confused:"

I can't even get him on the phone,and you think I'm worried about a chargeback for him,if he got on the phone with me and talked to me and tell me the truth about what is going on I would probably calm down.
He doesn't even have someone manning the phones to take messages.

well, i dont know the whole story but it is absolutely the store's fault if they can't get their shitt together... meaning having meaningful discussions with the distributors in japan or whoever they're buying from, deliverying promises, meeting deadlines, deliverying product to the customer. if they can't make their promise give the customer the choice to cancel the order.

if the guy can't even answer his phone to conduct the refund, well there's no choice but to just cancel it through the creditcard company, unfortunately. :( i will leave it at that.

and im also in the business of selling as my profession... just in much larger dollars and much bigger liabilities and risks that involves hundreds of people at our company and thousands more at the customer's side. but same basic priniciples apply.

I personally don't have an issue with Rick or anyone. I have my own wheels. There JDM but they where here in stock. I just feel bad for these guys. That's the only reason I shined in. Really not my business at all. I just been the same boat before with a bodykit with no updated info. All I got was when it's here it's here. Even though there's issues over seas he still offers a service and you have to come threw on some level. I'm pretty sure Rick feels bad also. Just the world we live in. Third parties never work. It's bad for both parties. People just want straight answers or more answer with the proper attention they fill is needed to help there nerves a little. But I'll butt out now. I hope the best for everyone and Rick.

I really don’t want to cancel my order but if I'm going to be continually lied to then to me I would rather wait 5 months more for someone who is straight up front with me than wait 2 months not knowing what the is going on.

I agree, communication is key in these situations so I understand your points. I guess lol i am crossing my fingers for you guys. This is a tough one to be in.

Cant agree more :tup: , commitment is everything in sales, dont post or pormise the people when you dont know about your stock status.

Again just giving my comments and have to agree Venaci are the best possible wheels which suits our Z and was planning to buy the wheels, but the timeline hold be back, for me I can buy two sets of aftermarket wheels and wait as its too much money involved for me.

We people in UAE also in the same boat and if products coming from Japan to USA to UAE/Dubai its double shipping and double waiting and lots of people I know here they take a date and if the product is not here just cancel it

I hope it works out for everyone waiting for the wheels

Fixed;) BUt with a reasonable timeline for completely custom wheels.

:bowrofl:Lmao

I wish everyone the best on the arrival of the wheels and/or refund... The problem i see was the promise date and updates. The shipping company used was highly unreliable as well -_-

Your order was made for VS124 made by SSR japan on 11-18-2010 let's say they got the order,and then started a week after end of Nov.Takes about 30 days more or less to get done.
About that time the wheels will start going to the 40/20 foot container. 4 wheels or 8 wheels what ever get's done we try to have it set up to come to the U.S. But 2-4 wheels only means we are sharing the container with other people's parts.If not we can always fly it here for $750 more for 4 wheels.

Then the rest make's there way to U.S
At the time you order yes we did talk and understand about this time frame.
Sorry if your car is on jack stand,but you told me this when we were making the order.A lot of people sell the stock wheels right away before the after market wheels get here.

We try to keep a lot of wheels in stock, then one guy want sliver then black then other offset.
Frank and i talk today,so i think he understand.:tiphat:

Some people want wheels in stock
That's why they go for $800 for copy TE37 or $4000 for real TE37 and 19's ONLY!


Venaci is made in Japan By SSR+WORK+RAYS are about $3300 in 20x9.5+20x11 and you can pick your color and offset.

And not having to buy fix size and offset with some wheels out there.
Yea i'm pretty sure there's a lot of wheels out there you can buy for 3k.
But most pep's here can compare.
We are just trying to bring the best parts here in the U.S for good $$.

We VIP-STATUS are a 5000 sq tuner shop.And not a online company trying to sell wheels all days long.So yes we have cars to work on.And i also work on the car and try the fitment so every will get the right offset.
So no, we don't have 10 guys waiting by the phone.

I know i know,who care's right?:confused: Everyone one want there wheels.
No one ever write about things they all get hooked up with from us.:rolleyes:

Now excuse my little segue, but...look, we all get it, you are very very aggressive with Forged Specialties wheels. Yes, they look pretty good, VERY good in some cases, and they're having a month-long turnaround or aroundish that. Great, whoo hoo.

But this kind of attitude - calling out other vendors, interjecting your own product in unrelated threads, etc. - towards other vendors is not respectful and completely out of line.

Some may appreciate only the end product, but to me, respect is just as important in a sale as a good product, and I would rather take my business elsewhere than go to someone who drags their competition's name in the mud to make themselves look golden.

For those in wait like Baer383 - I feel for you, really, especially since your car is up on stands. It sucks to be waiting that long with little to no information, but Rick has been a good vendor in the past, I don't see how that changed now.

Like others have said, remember the vendor is here, but the supplier is in Japan. Unless you want to pay a LOT of money to air ship it, the wheels will go into a container and make its way out here slowly. Three months is not completely out of the question. You've asked Jamaica@UAMotorsports for help and he's trying to do so, and Rick has already replied to this thread once. Be patient, you'll get what you want. One thing maybe you could've done in hindsight is keep your stock wheels until the new ones came in, then put them up for sale.

Rick it was good to talk to you today now that I understand what transpired over the last couple of months it is pretty bad that your supplier flaked on you.
thanks for filling in the blank areas that I didn't know about.

Rick I never doubted you as far as delivering a great product and I will be sure to posts pics of my wheels and like I told you on the phone Kevin said you were a stand up guy thanks for proving him right.:tiphat:

I have done nothing wrong, but I do feel it a bit unfair that everyone always expect certain expectations. Now I dont know Rick, but apparently everyone that has gone through him for the most part has had a good experience. Now on that note, a year is not acceptable, and not addressing your customers and having someone do it for you is NOT acceptable.

Its great you feel for him, but if I were to do that to my customers I would get chargebacks galore and people talking bad about me. I dont do that though, b/c if your going to take someones money and Im not talking about 2k here, I am talking big money for many people. You should not ignore them, lets be real here an email takes 2 minutes out of your day to say "hey i am here and havent forgotten about you, I will get back to you about it today or tomm, etc"

If their is a manufacturer problem, then tell your customers that you are having a delay and working on it and are waiting on an estimated delivery date. Heck FS, had a problem recently where a machine broke at their aluminum supplier and has delayed some orders. THey came to me and told me, and ask everyone on order. They knew right away and I told them what was going on. If you want to stick up for him thats fine, but if you cant take 2 minutes to answer a simple email, you probably should not be in this business.

people havnt questioned Rick's products.. or his prices.. or where they are coming from.. Only that when there is an issue everyone has to look for him and it should be the other way around. When you call call call, PM and e-mail and get no response it makes you mad. Especially when other people come on here and say, oh give him a break hes running alot of businesses. Thats his fault.. not a customers.. Or when someone says I can talk to Rick every day i'll get you an update.. which means you can reach him, so hes either screening calls, avoiding etc. Again its up to Rick to reach out to the customers. Thats called good service. Its something every company should aspire too. And THAT is the beef that Frank had. He never questioned anything else. and you may say you'd take your business somewhere else cus of a few things I am sure there are people saying they would rather go to someone other than Rick due to the communication issues. But really makes me mad that someone comes on here and says "Frank maybe what you SHOULD have done is blah blah blah" comeon.. Frank did nothing wrong. He asked about a product, he paid for it and he got told a delivery time. When that didnt happen, he tried to reach out and got Ignored.

Btw, this is over for Frank at least (for now), hopefully all his other customers have gotten some response as well. And Hey Frank when do we get to see the vehicle then...

So what's the word on the wheels? Hasn't been made? Hasn't been shipped? Currently on ocean freight? In customs? On truck to his residence? Or no one knows? ;)

I only spoke to Rick about mine and it was explained in the post from him above as far as everyone else the only thing I can say is my wheels and 1 other guy had them ordered from 1 place because the wheels we ordered are made in this facility and no were else.

I read his post but it didn't say your status. Only thing concrete was the order date. Everything else was speculative. If you know where your wheels are then that's all that matters. :tup:

Yeah I know that they have been made for awhile now and Rick told me about all the BS he is going thru to get this stuff here.

I'm glad I don't have his job I would have choke someone by now.:ugh2:

i just got pm from rick, said my wheels will be here in 2 weeks, lets wish me luck guys.

Hey Hey now I don't want to go to war so keep that in mind lol. I think along the lines it is more like why is another forum sponsor jumping in here and commenting about this when he is also a wheel supplier. Weather what he is doing is wrong or not just kinda makes it look like hey this is what you get for doing business with him should have done it with me etc etc. No need to make this a drama thread but I just think from your post thats how he was feeling. Good luck guys and hopefully you get the rims soon. I am sure Rick is working his little butt off.
Frank

I'm sure Ricks a fine dude... and yes, they are made in Japan, but custom made Volks come in no longer than 5 months or so?

Just saying... If plan A fails then go plan B.

I know its easier said than done.. but if someone has been around forever, shouldn't he know the ins and outs of this crazy mess of importing??

Not saying Rick is some kind of shady vendor here at all. Just saying there should be a better process, especially if he wants this business (wheels) to do well in the future. Yeah the delay may not be his fault, but it is putting his business reputation in line. Would potential customers see this and take their business else where? Sure.

I'd do whatever I can to fix that.

Fly over to Japan and whoop someone's *** if that will help speed up the process.

Like someone stated before, its all about the customer service.


Sorry for busting your balls Rick!

I'm sorry looks like by bad for posting my previous comment, looking at the order date of Nov 2010, the OP should be fine as its just been two months?? I thought its like 4-5 months and no news

Looks like this thread has served it purpose and I'm gonna close it. This isn't other Z forum where a thread goes to 60000000 pages. Where in other forum, they LIVE for the drama. ME on the other hand, DON'T like drama in my forum. Just for your information, I CLOSED the thread yesterday. Once the vendor replies, I usually close the thread because OP got the attention they wanted and vendor answered. We don't need to create a new thread everyday. We have private message system for things like this.

Also, I don't like when other vendors jump in to comment about another vendor. There are 15,000+ members are on the forum that they(vendors) get criticism from (sometimes). The last person they need to hear from is another vendor. If you're vendor please refrain from making comments into other vendors thread REGARDLESS how temped you are.

Thanks