Fontana Nissan Issue Problem !
 

Bought a car there about three weeks ago from the day i got the car had problems they are giving me the run around they didn't even let me talk to danny today was my last visit not going to this place ever again my dad can go but not me jamaica951 can vouch for me he knows my situation they are trying to go the cheap route by fixing the car they don't want to invest i have full warranty bumper to bumper why i hate having warranty in the first place they never do nothing about it this car ain't cheap either i totally hate for stopping by their had to listen to my dad i end did up paying the price yeah i hear a lot of good things about this place well guess what i was wrong my experience sucked big time after you sign that contract your basically ****** if you know what i mean my car has aftermarket parts :mad::shakes head:

What's wrong? Go to a different dealership maybe?

Sounds like a troll

no im not a troll thank you and my experience was bad :mad:

yeah i wish i could but no they have to fix the problem people please don't buy modded cars buy them stock so you won't have to go through this :tup:

What's the problem?

Need more to the story to know what is going on.

:iagree:

OP, This is more like a rant. You need to explain with details so others will not go to the dealership, rather than vent to us people who have absolutely no clue what you are talking about. I personally have bought 2 cars from here
(1 used about 2 weeks ago) so I am curious as to what problem you could possibly have since they treated me well.

yeah explain please

I know a few people who have had problems with the service advisors but Scott helped them out and got it taken care of.

Fontana Nissan has been very generous to the community so it's worth explaining or trying to resolve rather than creating this thread.

Who did you speak to? Did you talk to Frank at the service department?

ok here it goes my navi system is aftermarket the lights headlights are aftermarket too as you guys have seen from the pictures i have posted the lights were fine the day we purchased the car but the next day they started acting up now the navi is aftermarket eclipse now the thing im mad about is i took it the next day to the dealer they said we will take care of it i said ok the guy at the dealer service advisor says he cannot do nothing about it said he has to make a few calls whatever i was hoping for them to call me back that was three weeks ago no answer i said ok so i wen't in today and they are just giving me the run around i ask to speak to danny which he was there but they gave me the dumb hindu guy that does not know **** now about the lights is the same **** i spoke to jamaica says it cost a lot of money to get them fix cuz they turn off and on flicker whatever don't get me wrong they are going to fix the problem but who knows when i ask if they can put all stock parts on the car they said no i told them even though u fix the lights i know ima have problems in the long run so why not put the stock original lights im honestly frustrated the car was not cheap 35k + plus i put money down 3k and im having these problems that i should be having why pay for a car that cost a lot if it does not even work properly sorry i suck at typing my english sucks so their now you guys know my problem another thing that bother me is that they kept giving me different service advisors that don't know **** i was like wtf and to think i was going to work for this dealer ah hell no :(

I talk to evin which totally was trying to ignore us then they pass me down to the hindu guy Dave im not racist so sorry if i said a few things :eek:

im not trying to put the dealer down but the people that work their don't know whats up and if they do they don't care now i have never met scott or danny which from what everyone tells me are stand up guys :)

The Moral of the story is don't buy a new car with aftermarket parts :)

im glad your experience was good buy a car from them with aftermarket parts then see if they still treat you rite :ughdance:

I might suggest to speak to Scott, If there is anyone who can help it would be him. I might also suggest to not say anything anymore till you have dealt with Scott Personally. I've been there and Met Scott, Danny, and Frank all are great guys, and I have nothing negative to say. Sorry for your situation but I'm pretty sure they will get it right. Remind them you're a board member on here, and Good Luck

So theres a problem with an aftermarket nav system and the headlights go on and off?

I don't think they are required to warranty an aftermarket navigation systems or even the headlights. If they were stock and there were problems then certainly they would. I'm sure you can buy stock replacements for the lights but you shouldn't expect them to swap them out for free.

Sorry, I may have misunderstood what you said. :(

Allright dude so here goes, Sorry to hear your going through this but I really hope you covered yourself and got something in writting with reguards to the aftermarket equipment being warranted by nissan,or in this case,fontana nissan. If not, you should speak with Scott as mentioned in prior posts as those aftermarket items more than likely flowed through that parts department. You have to see it from the dealers side too, they seem like theyre trying to help out based on what you posted, but your average service writter does NOT deal with aftermarket items on a new car. Now couple the fact that youve gone through 2? 3? different "advisors", and you have the situation you're in now. FYI, sales people are aren't going to be much help as they are generally in... SALES. Hope you get those issues ironed out as I went through something similar to this with my previous car and I know this can really sour any new/used car purchase.

hey thnx for the kind words will do that :tup::hello:

so the LED lights are fine but the OEM HID lights flicker?

oem hid lights work fine its the led lights that are giving me problem sorry i didn't mention that earlier :( sorry

i have full warranty on the parts im not that dumb to buy a car as is :) thnx for your advise i just honestly hate the fact on how they handle things there :(

I can personally vouch for fontana nissan. Gus, Scott, Chris, Frank and Dom have been nothing but helpful.
I actually had an issue today, I don't think I should go into detail but let's just say that it had something to do with water and aftermarket parts and they worked it out for me.

THANKS AGAIN GUYS.

^^ :iagree:
From your post, it sounded like you were speaking to the sales people instead of the service guys. Try speaking to Gus in Service or Scott in parts.

Frank has been nothing but top notch in helping me out with my car, and Jerome has also been very responsive. I've nothing but good things to say about Fontana Nissan. Hope you get it worked out with them. Please make sure you talk to at least Scott or Frank before you start throwing things out there though. And to be fair, you are acknowledging you have aftermarket parts, parts a typical Nissan warranty would not cover (LEDs in your headlights, aftermarket navi, etc.) which puts most dealerships in a bind already. Fontana is already trying to help you out, which is a plus in my book.

Not a derail...but who's Jerome? I've been there so many times but I never met a Jerome.

Jerome Porter?

I dunno, the past two times I took the car for service, I spoke with Frank and Jerome.

I hope next time i go there i can speak with danny or scott or if you guys are viewing this please contact me through pm the good they are going to fix my problem the bad i just don't know when :( once again thnx fellas for all your help :) don't let my post stop any of you guys from going there just wanted to share my experience

shoot them a PM
Nissan 370Z Forum - View Profile: Scott@FontanaNissan
I'm sure they'll help you out if it is something they can work with.

Im so glad i made this post they r finally doing something about it thank god they are on top of it guys:tup: ps my visit yesterday wasn't all that bad they detail the car did a pretty good job my first oil change is free im kinda feeling better we will see how it goes ill keep you guys updated so far so good :hello:

Thats good to hear. :tup:

yeah im happy so far :hello:

Good to hear it's working out for you.