Aston Martin - Clutch Resolution
 

The other thread got locked, but for those of you who where interested things finally got resolved with Aston yesterday regarding the clutch issue.

Finding any kind of contact for North American HQ was impossible online, it just doesn't exist, but I did manage to find an E-mail for all service inquiries in the UK.

I waited for 3 days after E-mailing and got a response from Scott Morgan head of Service, saying he would further look into the matter, and he forwarded me a contact number for Aston North America.

I called the number about a dozen times but it kept ringing and ringing, and nobody ever answered it, and it never went to a message so I don't know if it was the right number.

I was pretty frustrated and was going to E-mail back yesterday, but first thing in the morning I got the following E-mail from Ilya Kagan, Sales Manager, Aston Martin North America.


Dear Mr. -------

Your E-mail was forwarded to me for follow up.

I have reviewed your case in more detail with the management at Grandtouring Auto and I would like to offer you a clutch replacement on your DB9 as a onetime goodwill gesture from Aston Martin.

I hope you can get back to enjoying your vehicle once repairs are completed.

Regards.


So despite the dealership originally wanting nothing to do with helping out on this, after a few calls and E-mails, it seems the E-mail to the head of Aston Martin UK Service started a chain of communication which got things resolved.

There is still no idea why the clutch failed at 8000km but I'm glad Aston did the right thing and stepped up and made things right.

Whoever in the other thread suggested that I contact North American HQ was bang on as this is who eventually took the initiative to fix things..

:tiphat:

Very nice! :tup:

That's good news Jjaden! I've been through that before with a Nissan dealership back in 1998, but Nissan corporate made the dealership honor the TSB for injectors on a Maxima i had at the time (1987 model). You can rest assure, i found a new Nissan dealership to order my 2012 370z from, much better dealership award winning as a matter of fact. I never blamed Nissan at all for what happened, i learned back then i was dealing with a dealership that was known for pulling stunts like they did.

That's what I figured would happen.

Good on Aston Martin for stepping in and doing the right thing. :tup:

Glad to hear :tup:

Got any :pics: of the DB9?

Cool story, but I shudder when a thread starts with the words, "The other thread got locked" :rofl2:

:werd::excited::excited:

As my SN would imply, I am a big Bond fan, and an Aston Martin is my dream car. Specifically the DBS.:yum::drool:

:worthless:

:tup:

good to hear, but sad you had to do all that just to get attention.

Great news!
Now when I am contemplating super cars, Aston Martin will be on the list.

Side note. New movie coming out November, 2012. :tup:

Hmm there's a few on here somewhere that where taken at one of our local 370z meets.

Hopefully someone can link to them since I have no idea who took the pics, just remember seeing them on here somewhere...

If not I will snap some pics of the Aston next to the Z when we get the car back from the dealership...

Cool :tup:

I saw an Aston Martin on the road near where I live other night. Couldn't tell which one it was since it was really dark. Just caught a glimpse of the shape of the front and a look at the tail lights, but it looked nice :tup:

I agree, I wish the dealership service department had taken more initiative. They were fine with just saying 'no' and expecting us to be responsible for the bill.

Everyone fropm Aston was a pleasure to deal with....

stealership mentality is all the same from ford to aston martins, huh?:shakes head: