So... How about those broncos?
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But your title gets us phsyched up to start hating a company that ripped you off, when after reading the thread, the company did everything to try to correct the issue.... All im saying is you're a little harsh on the title and simply had some bad luck with AAM's parts, not "company" as a whole. Because you can not argue the fact that they did try and even gave your money back once you had enough. |
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Like I said in previous posts, I did give them a chance to fix it. In my opinion, there are only so many attempts that one should provide a company before it's time to move on. If you disagree, that's your opinion that you are entitled to. At the point I decided to return them (due to the failure to correct the situation), they had no idea what part was correct. Like I said before, how do I know they would magically find the root cause, and fix the issue, in less than a day from when they were alerted to it. There's no way to possibly know, especially since they did not know that what they were producing and selling was even correct. Can you understand where I am coming from? A company that is shipping products that they don't know are correct or may not fit, is not following a very good business model. I did not want others who were interested in buying short tails during this period to encounter the same issues. I hope that clarifies my point of view. |
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I guess AAM decided against posting in this forum.
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You could always try PMing MaxPowered or Aviator44 to get their attention.
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I see.
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2700 views. OP's point may be convincing to others and influence their buying decisions. Sucks to loose a sale over a simple fix.
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Hi Guys, Sorry I'm late to the party. :hello: We've been playing a lot of catch up now that Sema is over (but that isn't an excuse) and we're certainly not avoiding the issue.
Mike (op), first I want to apologize for any inconvenience this may have caused you (or anyone else involved). I truly was working hard to resolve the issue in a timely manner as I know the excitement that comes with installing upgrades. :driving: Honestly, when I was questioning the replacement pipe, it was only to have all of the pertinent information to take to the production manager. I'm sorry if I made it seem like we didn't know what was going on. As stated in the emails, we were willing to work with the credit you requested and I meant it when I said I would ship you a completely new set that I personally would have helped test fit on our shop 370. I believe the reason the shipping total wasn't included in the refund was because we paid for the shipping label to have everything sent back. My manager handles the refunds and unfortunately she is out today, but I will sit down with here tomorrow to discuss the issue. Again, I am really sorry that we (and I) made the mistakes that we did. I really wanted to earn your business and for you to have a perfect set of short tails. |
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This was the missing link to the op! I've never bought from AAM, however i have read many of many threads of.members who have...... If a customer is not willing to hold out for the company to resolve the issue.. . They should NOT be posting this kind of thread!!! Thank you Jason for clarifying this issue, that should never have gone this far in THIS FORUM :tiphat: |
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