Nissan 370Z Forum

Nissan 370Z Forum (http://www.the370z.com/)
-   Nissan 370Z General Discussions (http://www.the370z.com/nissan-370z-general-discussions/)
-   -   After 5 years of Owning a 370Z, I'm Swearing Off Nissan (http://www.the370z.com/nissan-370z-general-discussions/89975-after-5-years-owning-370z-im-swearing-off-nissan.html)

alcheng 05-15-2014 03:07 AM

Quote:

Originally Posted by Scribe (Post 2816931)
This probably won't be

( Click to show/hide )
a popular post, but I thought I'd share my experiences with owning a 370Z from the the day it went on sale and the reason I will never buy another Nissan product again. I hope that most have had a better experience and continue to have good experiences with your Z. Despite all my issues, the dealership employees were all very helpful, and I've actually only ever been happy with the dealerships themselves. It's Nissan USA that has let me down repeatedly.

Since purchasing the car Jan 8, 2009 I've had nearly nothing but bad experiences with owning a Z and more importantly dealing with Nissan USA. I realize I own an early production car, and expect that there may be some issues. I hoped that the nearly two years of the G37 being out would have helped work out the problems. I'm actually OK with taking my car in for recalls, because that is how it should be when a manufacturer finds a flaw or issue post production. However, when something goes wrong and Nissan doesn't do right by their customers, I have a big issue.

Once I bought my car, it was only a few months before the Texas heat and traffic would put my car in limp mode. Nissan milked some of us early Z owners for more money, but when Nissan declined to help with the cost, I went aftermarket and got a GTM cooler. It's a great product and I highly recommend GTM for their good products and great service. (EDIT: Some people have brought to my attention that in the five years since, GTM hasn't held up to the level I experienced way back. That is unfortunate and I maintain that, to my point, service and standing behind your product matters, whether you are Nissan, GTM, GM, BMW or LG).

At ~12,000 miles my transmission went (bad syncros). I had it replaced under warranty. Not much Nissan could do to get out of this one, luckily. This one would come back to haunt me, though.

Over the next few years, I didn't have many problems. I did have the power door lock servo fail as soon as I wasn't under warranty, and I've always had the issue where the hatch won't pop properly, but these were minor compared to the next two issues.

A few years ago, my car wouldn't start. Turns out it was the steering wheel lock issue. Nissan hadn't issued a recall at this point. This cost me over $1,200 to get towed, get fixed, and get a rental. I did have it fixed at a Nissan dealership, so they have record of this.

Recently, my transmission went because the CSC failed. This is a common problem with these cars. When I mentioned to the service person helping me that I had so many issues with the car, I mentioned the steering wheel lock. He immediately told me about the recall. Once again, the dearlership employees have always been awesome. Nissan however, had record of this and never contacted me about the recall. I have since contacted them and they are going to reimburse me because it was done under recall and they can't get out of it (though they would if they could, I'm sure).

I went back through my records, and I can't find evidence that the CSC was replaced when the transmission was replaced, as the factory service manual says they are not to be reused. Nissan won't entertain covering even part of the cost of my current repair, which is ~$1500 because my car isn't under warranty. To me, it's no different than if they installed the flywheel backwards at 59,999 miles and then declined to cover the failure at 60,001 miles. They fixed it wrong and won't cover it. I find it even more frustrating that I have almost exactly 60,000 miles since the repair as well.

Here was an opportunity for Nissan to do right by me, and once again they failed. The consumer affairs people handling the case were very unhelpful, as always. Nissan truely does not understand the concept of brand ambassadors. I have helped many people purchase dozens of cars in the past, and am the go to person for people buying cars in my family, friend and work circles. In the past week I've steered my mother away from Infiniti, and my wife, who is buying a car when we get back from vaction will not be looking at a Nissan product either.

Worse than that, or perhaps thankfully, I have done very well for myself and was just starting to look at trading into a GT-R when this latest ordeal happened. That will most definitely not be happening now.

Sorry if that came across as a rant, but if you've read this far along, you probably are either sympathetic or at least curious and forewarned. This is probably my last thread. I've not been real active, but I've enjoyed


my time with the community.

Thanks,

Justin


dear Justin,

try an european car next time, you will write a 20,000 words paper on the same topic.

yours sincerely

alcheng

:tiphat:

11Thumper 05-15-2014 04:15 AM

Quote:

Originally Posted by kenchan (Post 2816935)
bye! :hello:

/thread

F-ing funny man :happydance:

I don't get it. The OP only had a couple issues and that's unfortunate but not the end of the world. My seat cushion failed 3 weeks after standard warranty. I have the extended warranty but it doesn't cover that. I politely asked and they covered it. I paid the dealer to replace power steering and brake fluids plus perform an alignment since they already had the car and to give them business for helping me. So far it's been a good experience.

If someone wants a better warranty the pay for it.

kenchan 05-15-2014 07:27 AM

Quote:

Originally Posted by Scribe (Post 2819036)
Strange you should ask. But actually, yes. Tesla Model S P85+.

Tesla is a company that, when a very few freak accidents caused the batteries to catch fire, the company not only put a titanium shield under the car, but put one one every Model S previously produced, free of charge to the owners and updated the software of all Model S cars, wirelessly, over night, without anyone going to a dealership so the car rides a few mm higher. The chance of that happening is now statistically impossible. That is a company that stands behind their product 1000% and exactly what I care about.

I have zero issues regarding range anxiety. 200+ miles is more than enough for my 40 mile daily commute. It goes like stink, is very luxurious, and has room for the future family.

...2 yrs later...

FU tesla! You all the same!!! :mad:

:rofl2:

onzedge 05-15-2014 07:28 AM

Quote:

Originally Posted by kenchan (Post 2819384)
...2 yrs later...

FU tesla! You all the same!!! :mad:

:rofl2:

:iagree:

Scribe 05-15-2014 07:37 AM

Quote:

Originally Posted by alcheng (Post 2819191)
dear Justin,

try an european car next time, you will write a 20,000 words paper on the same topic.

yours sincerely

alcheng

:tiphat:

Quote:

Originally Posted by 11Thumper (Post 2819203)
F-ing funny man :happydance:

I don't get it. The OP only had a couple issues and that's unfortunate but not the end of the world. My seat cushion failed 3 weeks after standard warranty. I have the extended warranty but it doesn't cover that. I politely asked and they covered it. I paid the dealer to replace power steering and brake fluids plus perform an alignment since they already had the car and to give them business for helping me. So far it's been a good experience.

If someone wants a better warranty the pay for it.

Quote:

Originally Posted by kenchan (Post 2819384)
...2 yrs later...

FU tesla! You all the same!!! :mad:

:rofl2:

Quote:

Originally Posted by onzedge (Post 2819386)
:iagree:

Some people seem to get it, but I seem to have failed to clearly convey that it isn't that I had x amount of problems with my Z, it is that I've had nothing but terrible experiences in dealing with Nissan. Their refusal to cover an incorrect warranty repair is appalling (that dealership won't get my business for sure). The dealership where I get my normal service, and their employees have always been great and I would give them my business again, but not to buy from Nissan. To quote myself:
Quote:

Originally Posted by Scribe (Post 2817977)
I'm sorry you feel like you wasted your time reading my post. However, those replying with things like, "I've never had problems with my Nissan." or "You will have problems with xyz (or any) brand." or "A lot of people have had these problems." or "I got those covered under warranty." missed my point completely.

The point isn't that I've had problems, it's that Nissan responded poorly. As I said in my original post, I have no issues with having a mass produced, and early production car that has some issues. It's the consistently poor response (or none in the case of the steering wheel lock) from Nissan.

As I also said in my original post and subsequent posts, everyone's experience will inform them differently and I hope that you have had a better experience. I've owned lots of cars of various makes with various problems. It's the way that issues are handled that matters to me. The Z is a fairly good car, but it's let down by a company that won't stand behind it.


kenchan 05-15-2014 10:10 AM

naw im just joking that with your luck your next car will also fail. :icon17: ;)

if the car doesnt fail, no need to deal with corporate right? i dont remember ever having to have to call corporate before the steering lock refund issue. which i still never got reimburse for. and i dont care no more.

onzedge 05-15-2014 10:12 AM

Quote:

Originally Posted by kenchan (Post 2819635)
naw im just joking that with your luck your next car will also fail. :icon17: ;)

if the car doesnt fail, no need to deal with corporate right? i dont remember ever having to have to call corporate before the steering lock refund issue. which i still never got reimburse for. and i dont care no more.

:iagree:

Juan@Fontana 05-15-2014 10:29 AM

Quote:

Originally Posted by kenchan (Post 2819635)
naw im just joking that with your luck your next car will also fail. :icon17: ;)

if the car doesnt fail, no need to deal with corporate right? i dont remember ever having to have to call corporate before the steering lock refund issue. which i still never got reimburse for. and i dont care no more.

not going to lie I would be pretty pissed about something like that, the steering locks are damn expensive.

-Juan

kenchan 05-15-2014 10:45 AM

Quote:

Originally Posted by Juan@Fontana (Post 2819660)
not going to lie I would be pretty pissed about something like that, the steering locks are damn expensive.

-Juan

yah, i was pissed. i paid $500 for it since it was BEFORE the recall. as you guys probably saw my diy about the dreaded steering lock, i got the idea from the GTR forum to replace it. they use the same lock.

but then it was insurance for me so it was worth the price i guess. rather not deal with tow trucks and dealers. :mad: now days you got the brown wire cut (by fritz) /fuse pull (daisuke/baer) solutions but back then, there were no such solutions other than to keep a 2nd lock.

to this day, ive not had to replace my lock. ive kept the original working lock in my trunk and it will remain there for the next owner if i ever decide to sell the car in 4-5 years. :D

ParkStr8 05-15-2014 10:49 AM

I'm not really going to get into the debate that has been hashed for years on so many forums.

I will say this:

The Z is #49 in a long list of cars - from all brands - Jeeps to BMW to Volvo to Infiniti etc.

It is not Nissan - it is 99% the dealership you deal with. Nissan is no worse than any other when it comes to repairs - and actually they are on the better side. I've had so few issues with my 5 Infinitis and my Nissans that its kinds of funny. One Infiniti dealer i would never use again - the other one is friggen amazing and does everything. My Nissan dealership is fantastic too. 5 BMW's and 2 of them I had to fight to get bought back. Which, reluctantly, they did. you think Nissan is tough? Try BMW or Merc when you have a major issue.

Sorry you had issues - but try a 550i that has its main circuit board fry - 3x. Or a Ranger Rover that the gas tank literally fell off while in traffic.

It's all a matter of perspective.

I like the Tesla - but Houston is hot and humid. Both of which are hard on any type of battery - Lithium ion or otherwise.

alcheng 05-15-2014 10:53 AM

Quote:

Originally Posted by alcheng (Post 2819191)
dear Justin,

try an european car next time, you will write a 20,000 words paper on the same topic.

yours sincerely

alcheng

:tiphat:

Quote:

Originally Posted by Scribe (Post 2819416)
Some people seem to get it, but I seem to have failed to clearly convey that it isn't that I had x amount of problems with my Z, it is that I've had nothing but terrible experiences in dealing with Nissan. Their refusal to cover an incorrect warranty repair is appalling (that dealership won't get my business for sure). The dealership where I get my normal service, and their employees have always been great and I would give them my business again, but not to buy from Nissan. To quote myself:

dear justin,

you have not failed to clearly convey your thought, at least to me. I am trying to tell you when you have a post of complaining the troublesome response from one department of a car manufacture, you will have a complain long enough to reach 20,000 words when owning an european car.

why? you'll find out when you actually own one.

yours sincerely

alcheng


btw, fyi, I've owned a volks wagon and bimmer before.


:tiphat:

onzedge 05-15-2014 10:53 AM

Quote:

Originally Posted by ParkStr8 (Post 2819693)
I'm not really going to get into the debate that has been hashed for years on so many forums.

I will say this:

The Z is #49 in a long list of cars - from all brands - Jeeps to BMW to Volvo to Infiniti etc.

It is not Nissan - it is 99% the dealership you deal with. Nissan is no worse than any other when it comes to repairs - and actually they are on the better side. I've had so few issues with my 5 Infinitis and my Nissans that its kinds of funny. One Infiniti dealer i would never use again - the other one is friggen amazing and does everything. My Nissan dealership is fantastic too. 5 BMW's and 2 of them I had to fight to get bought back. Which, reluctantly, they did. you think Nissan is tough? Try BMW or Merc when you have a major issue.

Sorry you had issues - but try a 550i that has its main circuit board fry - 3x. Or a Ranger Rover that the gas tank literally fell off while in traffic.

It's all a matter of perspective.

I like the Tesla - but Houston is hot and humid. Both of which are hard on any type of battery - Lithium ion or otherwise.

:tup:

kenchan 05-15-2014 10:55 AM

gentlemen (mr.alcheng, mr.onzedge) , i want to "like" your post, but there are folks here that feel we are ganging up on someone when i do that so i like your post, but i wont like your post.


:icon17:

axmea? 05-15-2014 10:57 AM

Suggestion: It's time for this to die and for us to move on. OP got things off his chest already.

kenchan 05-15-2014 10:58 AM

i like this post


All times are GMT -5. The time now is 02:43 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2025, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0 PL2