Any advice dealing with Nissan corporate?
 

I have an 09 370 that has been sitting at the dealership for over 2 months. I have no complaints about the dealership. They have taken care of me the best they can.
Ok, so here is my issue. The entire wire harness in the engine compatment needs to be replaced. Seems some critters decided to have wire for dinner.
Dealership orders part, 1 week goes by, they don't hear any ETA on part. Fast forward 2 months, no ETA on part. So, after many discussions with dealer we decide to call consumer affairs. They take all info and open another file. One is already open for the dealership.
I am beyond pissed as the two I have talked to at comsummer affairs say there is nothing the can do and will call me in a few days. I am trying to go above their heads to someone who can tell me WTF is going on. All i want is the Damn car fixed, but as time goes by i am finding myself not even wanting this car back.
Anyone have any ideas as to who I can talk to to get my F*(%^$G car fixed??

Paging our resident, always loved by Nissan corporate....DEpointfive0

^^ I saw corp on thread title and before I clicked I thought of
Andrew aka d.5
He is a nice person, I'm sure he could help.

LMAO!!! Soooooo... It's a process...


Call/text me (text preferred until I can clear time to call you)
(31O)eight nine three-42O7

Oh, and OP, it's about time to lawyer up

i f-king hate nissan consumer affairs. :shakes head: bunch of useless canned message ladies.

Consumer affairs paid me 4 months of car payments to cover 2.5 months of down time. 2.5 on the car payment and 2.5 on the insurance. They had to word it as car payment comp. for the whole thing due to something with the insurance, but I wasn't complaining. Went very smoothly. Also had a rental for the whole time.

But with that being said, my issue was the fact I was getting the third motor installed due to oil consumption, so my choice of wording and description of how I felt was slightly justified.

Credit to Andrew for talking to me prior to calling in.

Gratzi! :tiphat:

Try this:

Bro, do a BBB complaint against the dealer immediately!

Here is the email for Nissan North America Customer Service:

customersupport@nissan-usa.com

also

Nissan Corporation
ATTN: Scott Stevens (Vice President)
scott.stevens@nissan-usa.com


These emails worked years ago when I had my front bumper replaced, even that it took about 4 mths. Hope it works!

Thanks for the replies guys. My issue isn't the dealer. They have been excellent. They have made as many calls as i have. They have been given the same answers as I have.