Argh!!!!
 

Was at service department having my splash guards replaced for the 3rd time (still not fitting properly) and 2 things happened that freaked me out:

First, the service manager called me over to the tech when he was installing the new splash guards (tech was using gumgum adhesive that is usually used for windshields instead of tape). When I get to the tech I notice that my car is up on the lift and the lift arms in front are not situated properly. They were resting on the front of my rocker panels and control arms!!!!:shakes head: I look underneath the car and everything is being pushed up. Tech says no damage is being done and I am being overly protective of my car.

Then, after the car is lowered, I notice that the top of the front bumperwhere it meets with the front quarter panel in front of the driver's side front wheel has chipped paint. The dealership says that they aren't responsible, but it was obvious that do to the incorrect lift arm position the panels flexed and rubbed. The worst part is it is right on the corner point and seam where it meets the quarter panel by the wheel well.:eekdance:

I tried to touch it up but it looks like sh*t. Silver touch up is so hard to match. Should I have the bumper repainted and how much does that usually cost?

i had a hood painted and it costs around $350. i assume it would be close to that. did the tech actually say "you're being overly protective of your car"
i would have slapped that bitch. well, not really, but i would have plenty fuc*in angry

After reading several of your posts I tend to agree.

I would speak to someone higher up, or report the dealership.

Yeah, I don't think I would let that go just yet. Start making calls.

if you call HQ, they will say it's a franchise and you got to deal with the GM of the dealership


if it escalates, then HQ will step in.

Call the GM, or Owner, not Nissan. Nissan will be a waste of you time.

Dude, that's total B.S.!

You go to the dealer for expert service and they can't even put your car up on the hoist correctly.

Can you imagine if your car was out of warranty and you had to pay $$$ for dealer service, all the while thinking that you're paying top dollar for top service and then you end up having this s*** happen.

Totally, totally unacceptable.

Is it really that hard for them to figure this out?

Kinda makes you wonder about how they handle "difficult" stuff.

Sorry man.

Not in my case. My dealer charged me $169 for wheel locks that they never installed in the first place and when I try to pick up some wheel locks, they had the wrong wheel locks(read the stickied thread in wheels section.) I told them that they're the wrong wheel locks and they(service + parts) kept arguing with me like I had no clue what I'm talking about.

So I immediately contacted Nissan and long story short, the dealership refunded me my $169 since I was out-of-state at that point.

You think that I'm being overly protective!?!

Educ8r, maybe you don't have the confidence or experience to demand that when you buy something "new", it should be perfect and when you go to the experts (Nissan Dealership) they should know how to lift the car correctly.

Maybe the problem is that Nissan Dealerships are used to servicing cars for people who don't have pride in the ownership of their vehicles.

If it was a GTR would you freak out if the car was lifted improperly?

I really am very surprised at your comment.

+1 The dealership should take better care of your car than you do. No customers no job. Bulls*&* people always trying to do half a$$ed work these days!!!

Regardless lifting the car up by the suspension is just wrong and a dealership of all ppl should know where the lift points on the car are. I'd be having a royal freak out after that.... BBB would be getting a call if it wasn't resolved.

WTh kind of service tech was this? :shakes head: You gotta be tuff and stand firm with the management/owners of the dealership as Nissan USA or the BBB won't or can't do squat about it. If and when you get this taken care of.. I seriously hope you find another dealer.

I had a Infiniti dealership install splash guards on my 06 G35 coupe and noticed gaps in between the splash guards and the body. I wanted to complain but I knew that was the best they can do. Factory installed splash guards are the way to go because dealership techs suck.

When I get my 370z, it's going to have factory installed splash guards on it so I don't go through the drama.

Dude. you need to call the GM and the owner of the dealership. they need to fix this. Show them this thread online. State their name in here. That is what I ahd to do to get action on my FX. Call infiniti as well and lodge a complaint. Took me 1 month But i got the painting done and now the service dept kisses my a$$. Do not back down and take it to the limit. Make a scean in front of other customers. whatever it takes.

a general and most basic rule when you go to school to become a mechanic, is to treat the car like its a ferrari or something.

You dont know how much pride the owner has in his car, so you don't want to scratch the car that has the most prideful owner thats ever come into your shop.

you've gotta be a ******* idiot to think "your being overly protective" , did that dipwad ever go to school to become a mechanic??

work your way up to arguing with the GM.

I'm starting to side with the dealer on this one lol. I think you need to buy a big clear plastic box and put your car in it...and never drive it again. I mean...come on. Not trying to be an a$$ here..but :confused::confused:

The plot thickens.

Actually, I drive my cars pretty hard and use them for the purpose they were made for.

Don't get me wrong, I love the car and think it is a tremendous value. It is a great car.

My issues are all cosmetic and minor, but with a new car things should be perfect.

Looking at my prior posts that you listed, I agree the exhaust being off center isn't a big deal at all and the body panels (after realizing how much plastic is on the car) were easily corrected by a little effort on my part.

The splash guards are another story. My car came with them from the factory. The tape didn't hold on 1 in the front and 1 in the back. When the dealer replaced them the 1st time, all 4 looked terrible. The adhesive tape wasn't strong enough to pull them flush to the body.

Now, with the use of the GUMGUM adhesive (the stuff used for windshields) the are much better (although still slightly gapped) and acceptable. The fact that they lifted the car incorrectly is a completely different issue.

I will probably have it repaired on my own, as I am basically done with DCH.

I'll take your word that the dealer didn't lift the car properly and may have caused the paint chip, but the dealer has already given you a new rim for something that wasn't their fault. That's at least a $700 value if you have the sport package. They have also replaced 3 sets of splash gaurds for you, when they probably haven't had to replace one set for anyone else. Replacing the rim was above and beyond the call of duty. I have curb rsash on one of mine, and I would never dream of asking the dealer to replace it gratis. I think the dealership is at the point where they would like to wash their hands of you. I think you're on your own with the paint chip. You can make all of the complaints you want to Nissan or the BBB, but once the dealer shows all of the documentation of what they have done for you already I don't even think you will get a response.

I would agree with your post Fly Yellow except that you are a bit off on the facts.

The splash guards, which you correctly stated have been replaced 3x, were replaced at their suggestion. I had just asked for them to be reattached with the adhesive tape. But I will give that point.

The rim (Sport Package) was never asked for or suggested. It was offered because I have a friendship with the Sales Manager. In fact, the rim that was damaged with curb rash, I actually had repaired before the swap was made. So here I disagree with you.

The chip is going to be interesting. I will probably have it repaired myself, but I am concerned about the underside of the car. I mean, the tech had to improvise to get the front splash guards to fit using a small shimmy and the GumGum because the mounting point under the car was pushed up during the incorrect lifting of my car. What else may be wrong?!?

I really find it funny how there are a few folks on this forum who don't think that they have a right to ask for the car to be repaired properly or they just accept issues, flaws, or problems that, as a consumer, you are protected against and have rights for.

Talk to the general manager. If no luck there, take them to small claims court.

More than likely, they'll change their tune if they have to go to court...or, they might not...either way, present your case to the judge, and let him decide if they are responsible or not.

You can also contact the BBB and might get some luck that way too.