Everyone with oil temp issues

Junior370z · 04-30-2009, 02:00 PM

Quote:

Originally Posted by gpa7pk

Taking the suggestion from this thread I called Nissan customer affairs at 1.800.647.7261 this Tuesday. I talked with Jennifer Irwin, extension 41622, and voiced my concern about the high oil temperature issue. I also told her I was thinking about cancelling my 370Z order due in July because of the very hot summers we get in Texas. She open up file #6479687. I got a call back from her this morning. According to her supervisor, Nissan is aware of the problem and that their engineering is currently working on an oil cooler kit that is to be available in two to three weeks. Of course doubting this I asked if she was sure and she said that it was a fact and she had been authorized to tell me about the kit.

We shall see.....

Hopefully Nissan will recall the car to be fitted with the oil coolers. If not I guess it'll be more money thrown into the pit!

force11111 · 04-30-2009, 02:37 PM

I had a manual 370 for a couple months, and the oil temps went as high as 250-ish. I tgraded it in for an auto, and the highest I've seen is 200. Wonder what the difference is.

Matt

spearfish25 · 04-30-2009, 04:58 PM

Quote:

Originally Posted by gpa7pk

Taking the suggestion from this thread I called Nissan customer affairs at 1.800.647.7261 this Tuesday. I talked with Jennifer Irwin, extension 41622, and voiced my concern about the high oil temperature issue. I also told her I was thinking about cancelling my 370Z order due in July because of the very hot summers we get in Texas. She open up file #6479687. I got a call back from her this morning. According to her supervisor, Nissan is aware of the problem and that their engineering is currently working on an oil cooler kit that is to be available in two to three weeks. Of course doubting this I asked if she was sure and she said that it was a fact and she had been authorized to tell me about the kit.

We shall see.....

I've spoken with another support person at that number and she knew nothing. She just told me to take it to my dealer. When I told her about the quote above and Jennifer Irwin, she was taken aback. Apparently Jennifer Irwin is one of their 'top support personnel'. The representative I was talking to changed gears from saying "go take your car in" to "uh, please call back periodically for updates on the situation."

I've placed a message with Jennifer regarding the warranty coverage question. I'll post a message here as soon as I get a reply.

One important note, the representative I spoke with said that as more people call in and complain, the issue will be noticed and addressed more quickly. SO GET ON THE PHONE!!!

joeyz10 · 05-01-2009, 12:14 AM

Quote:

Originally Posted by spearfish25

I've spoken with another support person at that number and she knew nothing. She just told me to take it to my dealer. When I told her about the quote above and Jennifer Irwin, she was taken aback. Apparently Jennifer Irwin is one of their 'top support personnel'. The representative I was talking to changed gears from saying "go take your car in" to "uh, please call back periodically for updates on the situation."

I've placed a message with Jennifer regarding the warranty coverage question. I'll post a message here as soon as I get a reply.

One important note, the representative I spoke with said that as more people call in and complain, the issue will be noticed and addressed more quickly. SO GET ON THE PHONE!!!

do you mind posting the phone number?

spearfish25 · 05-01-2009, 05:33 AM

I got it from a post above. Here is it again: 1.800.647.7261

Still nothing back from Ms. Irwin, but her message says she'll reply within 24 hrs.

caneman88 · 05-01-2009, 09:51 AM

Sent a long email to Nissan they just called me back from the email and told me to take it to the dealer. I explained that the only way this is going to get fixed if Nissan steps up to the plate and adds oil cooling system to our high performance cars that we bought from them also explained my 5.6 L Titan and my 3.5 L M-35 does not overheat the oil.

So lets keep slamming them with emails and phone calls and maybe our voice will be heard !and we can all get the FACTORY OIL COOLERS needed to make are cars run COOL and don't overheat and blow engines

chubbs · 05-01-2009, 11:38 AM

Quote:

Originally Posted by gpa7pk

Taking the suggestion from this thread I called Nissan customer affairs at 1.800.647.7261 this Tuesday. I talked with Jennifer Irwin, extension 41622, and voiced my concern about the high oil temperature issue. I also told her I was thinking about cancelling my 370Z order due in July because of the very hot summers we get in Texas. She open up file #6479687. I got a call back from her this morning. According to her supervisor, Nissan is aware of the problem and that their engineering is currently working on an oil cooler kit that is to be available in two to three weeks. Of course doubting this I asked if she was sure and she said that it was a fact and she had been authorized to tell me about the kit.

We shall see.....

Fingers crossed on this one - but it sounds like good news, as long as it's part of the standard warranty - any news yet?

travisjb · 05-01-2009, 11:42 AM

I talked with folks at this number as well.. they are just $8/hr ppl working a call center... they are sub-contracted by nissan and their primary purpose is to screen in bound calls/inquiries, not resolve issues.

Nissan reads this board... this is the place to get your voice heard.

In addition, re-posting coordinates if you want to write them.

nissan north america inc consumer affairs
po 685003
franklin, tn 37068
nnaconsumeraffairs@nissan-usa.com

Finally, as mentioned previously, we need to work the press... call them

RCZ · 05-01-2009, 12:01 PM

About time, lets see how they handle it though..

marcussoori · 05-01-2009, 01:49 PM

Quote:

Originally Posted by caneman88

Sent a long email to Nissan they just called me back from the email and told me to take it to the dealer. I explained that the only way this is going to get fixed if Nissan steps up to the plate and adds oil cooling system to our high performance cars that we bought from them also explained my 5.6 L Titan and my 3.5 L M-35 does not overheat the oil.

So lets keep slamming them with emails and phone calls and maybe our voice will be heard !and we can all get the FACTORY OIL COOLERS needed to make are cars run COOL and don't overheat and blow engines

I did this as well, and refused to take mine to the dealer. I also made sure I was transferred to Ms. Irwin after creating my own case number, and left her a message as well.

COME ON PEOPLE, LET'S DO THIS!!

(And don't forget to make sure they understand you want the oil cooler ordered and installed FOR FREE under warranty or as part of a recall!!)

semtex · 05-01-2009, 01:58 PM

Have you guys seen this thread yet?

http://www.the370z.com/vq37vhr/4090-...l-coolers.html

Quote:

Originally Posted by GhosnFanboy

Hey guys,

I wanted to give you a heads up about another oil cooler option that has recently become available. It's an oil cooler kit created by Nissan Motorsports and can be ordered through any Nissan dealer; the parts advisor might not be aware of the part, but he/she should be able to find it with the part number.

Part Number: 21300-SS370
MSRP: $780

$780.... Phffftt.. I guess that's why they're called stealerships.

ssqpolo · 05-01-2009, 02:36 PM

^^like i said in the other thread, I want them to call me to have them put on that oil cooler. im not paying for something that should have come from the factory!

jaxchuck · 05-01-2009, 04:23 PM

Hello from Florida.
Temperature today was 86. I am still breaking the car, in so am keeping the revs below 4K.
Oil temperarature gauge hit 260 with moderate speed on a quiet stretch of road.
I am calling 800-647-7261 right now. I want an oil cooler!

This forum is great. You guys kept me from wasting money on a worthless NISMO radiator cap and even though I have a set of Berk HFCs in the garage with an Invidia cat back and Status-Elite intake on the way, the car will stay stock until Nissan gets the engine heat under control.

Thanks!

Crash · 05-01-2009, 04:59 PM

$780!!!! FOR THAT?! No...

Sorry, but Nissan should have included the oil cooler in the car to begin with. It's a $100 part in cost. It wouldn't have hurt them to add it.

rackley · 05-01-2009, 06:02 PM

I just drove my car down to GA and back (~3 hours each way) and most of the time it sat at 220, there and back, in about 85*F weather.

However, when I got into the city I kept the car more in the powerband (between 3k and 5k RPM) for more immediate power (take no prisoners city driving, it's crazy in Charlotte). After about 5 minutes of this my oil was hitting 250. Luckily I was driving right past the Nissan dealer and had them document this overheating. They were clueless of course, saying that it was a bad sensor and they had seen it before. Suuuure...

So I can cruise for hours in 6th gear at 220*F, but as soon as I change gears and run at a higher RPM things start to overheat quickly. This definitely jives with the bubbling oil theory stated earlier.

05-01-2009, 04:59 PM	#344 (permalink)
Crash A True Z Fanatic Join Date: Dec 2008 Location: Los Angeles Posts: 1,853 Drives: 02 Corvette Z06 Rep Power: 8	$780!!!! FOR THAT?! No... Sorry, but Nissan should have included the oil cooler in the car to begin with. It's a $100 part in cost. It wouldn't have hurt them to add it. __________________ 2002 Corvette Z06 - Totaled 2003 Corvette Z06 50th Anniversary

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04-30-2009, 02:37 PM	#332 (permalink)
force11111 Base Member Join Date: Apr 2009 Location: Hilo, HI Posts: 8 Drives: 09 370z auto Rep Power: 5	I had a manual 370 for a couple months, and the oil temps went as high as 250-ish. I tgraded it in for an auto, and the highest I've seen is 200. Wonder what the difference is. Matt

05-01-2009, 05:33 AM	#335 (permalink)
spearfish25 A True Z Fanatic Join Date: Mar 2009 Location: Chicago Posts: 4,101 Drives: Fast with RE-11s Rep Power: 14	I got it from a post above. Here is it again: 1.800.647.7261 Still nothing back from Ms. Irwin, but her message says she'll reply within 24 hrs.

05-01-2009, 09:51 AM	#336 (permalink)
caneman88 Premium Member Join Date: Mar 2009 Location: San Antonio TX Posts: 216 Drives: PG 370Z,M-35,F150 Rep Power: 5	Sent a long email to Nissan they just called me back from the email and told me to take it to the dealer. I explained that the only way this is going to get fixed if Nissan steps up to the plate and adds oil cooling system to our high performance cars that we bought from them also explained my 5.6 L Titan and my 3.5 L M-35 does not overheat the oil. So lets keep slamming them with emails and phone calls and maybe our voice will be heard !and we can all get the FACTORY OIL COOLERS needed to make are cars run COOL and don't overheat and blow engines

05-01-2009, 11:42 AM	#338 (permalink)
travisjb Premium Member Join Date: Jan 2009 Location: GSO Posts: 2,634 Drives: VIR Rep Power: 10	I talked with folks at this number as well.. they are just $8/hr ppl working a call center... they are sub-contracted by nissan and their primary purpose is to screen in bound calls/inquiries, not resolve issues. Nissan reads this board... this is the place to get your voice heard. In addition, re-posting coordinates if you want to write them. nissan north america inc consumer affairs po 685003 franklin, tn 37068 nnaconsumeraffairs@nissan-usa.com Finally, as mentioned previously, we need to work the press... call them

05-01-2009, 12:01 PM	#339 (permalink)
RCZ A True Z Fanatic Join Date: Nov 2008 Location: Miami Posts: 6,385 Drives: '09 370Z Rep Power: 18	About time, lets see how they handle it though..

05-01-2009, 02:36 PM	#342 (permalink)
ssqpolo Track Member Join Date: Jan 2009 Location: Florida Posts: 883 Drives: '12 Black Nismo Rep Power: 6	^^like i said in the other thread, I want them to call me to have them put on that oil cooler. im not paying for something that should have come from the factory!

05-01-2009, 04:23 PM	#343 (permalink)
jaxchuck Base Member Join Date: Dec 2008 Location: Jacksonville, FL Posts: 23 Drives: 2012 nismo Rep Power: 5	Hello from Florida. Temperature today was 86. I am still breaking the car, in so am keeping the revs below 4K. Oil temperarature gauge hit 260 with moderate speed on a quiet stretch of road. I am calling 800-647-7261 right now. I want an oil cooler! This forum is great. You guys kept me from wasting money on a worthless NISMO radiator cap and even though I have a set of Berk HFCs in the garage with an Invidia cat back and Status-Elite intake on the way, the car will stay stock until Nissan gets the engine heat under control. Thanks!

05-01-2009, 06:02 PM	#345 (permalink)
rackley Base Member Join Date: Mar 2009 Location: Charlotte NC Posts: 77 Drives: 09 370Z Sport-Yellow Rep Power: 5	I just drove my car down to GA and back (~3 hours each way) and most of the time it sat at 220, there and back, in about 85F weather. However, when I got into the city I kept the car more in the powerband (between 3k and 5k RPM) for more immediate power (take no prisoners city driving, it's crazy in Charlotte). After about 5 minutes of this my oil was hitting 250. Luckily I was driving right past the Nissan dealer and had them document this overheating. They were clueless of course, saying that it was a bad sensor and they had seen it before. Suuuure... So I can cruise for hours in 6th gear at 220F, but as soon as I change gears and run at a higher RPM things start to overheat quickly. This definitely jives with the bubbling oil theory stated earlier.