Nissan 370Z Forum

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-   -   dealer denied slave cylinder warranty cause of berk's HFC (http://www.the370z.com/nissan-370z-general-discussions/26615-dealer-denied-slave-cylinder-warranty-cause-berks-hfc.html)

DarkZide 10-19-2010 04:52 PM

This might sound weird but I've found that making a stink on companies facebook pages gets them to react quickly. They use it as advertising space to convince buyers to come to their brand, and when they see someone pissed off posting on their "wall" they are usually qiuck to remedy the issue.

Also call Nissan North America customer service and voice your issue.

DarkZide 10-19-2010 04:55 PM

Quote:

Originally Posted by FuszNissan (Post 772324)
:iagree: No company should make a profit.

:rolleyes:

wilsonp 10-19-2010 05:29 PM

Does the Berk HFC not include a heat shield or fit with the OEM heat shield?

Seems like a couple of people with non-contact thermometers could measure the Cat temps of stock and HFC?

shabarivas 10-19-2010 05:47 PM

Quote:

Originally Posted by m4a1mustang (Post 771698)
There's really not much you can do now aside from pay out of pocket for the repair. I don't know if you'd have any better luck at a different dealer or not.

just go back to stock and take it in to a different dealer

Montez 10-19-2010 07:40 PM

Quote:

Originally Posted by SoCal 370Z (Post 772312)
Problem is your VIN and other pertinent data to that VIN is being collected. Maybe Lou will chime back in here, but I think you're f'd on this deal.

Think you may be correct on the VIN, when I was at home I had the Z's oil changed at Gardena Nissan in Gardena, CA. Drove it back to Dallas and had another issue with it and my dealer could see that I had the oil changed at Gardena Nissan as he asked me was it doing what it was doing then.....

PapoZalsa 10-19-2010 09:27 PM

Quote:

Originally Posted by m4a1mustang (Post 771784)
Listen to this man.

And I got a few address of Nissan North America. They also have a Discussion Board in thier page on FB, last tab at the top. They don't want bad publicity.

Also write their customer service at: customersupport@nissan-usa.com

And the Magnuson–Moss Warranty Act, they have to proof that the Berk caused the slave cylinder failure.

COD4 10-20-2010 02:34 AM

my friend knows some people down here.. hes gona take the car to another dealer tomorrow.. it all comes down if the service manager sees whats on the system and gives the ok to replace or not....I think he can override whats on the system.. we will see ill have an answer by tomorrow. 50-50% chance..... I got my fingers crossed!

COD4 10-20-2010 02:38 AM

Quote:

Originally Posted by wilsonp (Post 772812)
Does the Berk HFC not include a heat shield or fit with the OEM heat shield?

Seems like a couple of people with non-contact thermometers could measure the Cat temps of stock and HFC?


i have the stock cats.. would i be able to fit the heat shield on the berks?... or any heat resistant material that I can wrap around the HFC?.. lol I just wana be safe

ImportConvert 10-20-2010 03:00 AM

This goes with my previous sentiments. If you need to mod it to make it fun--buy something else.
That being said, I hope they fix it for you as I doubt HFC's did it. Who knows? Technically I guess it could change the AFR which could cause increased/decreased heat or some other mumbo jumbo. More likely, though, they would argue that it changed the power of the engine, and that this caused another failure of something that interacted with the driveline.

NISSNISS370Z 10-20-2010 10:44 AM

good luck and let us know the outcome!

spearfish25 10-20-2010 11:06 AM

Don't dealerships get paid by Nissan for the warranty work they perform? I don't understand why any potential warranty-covered work would get declined, especially for something stupid like HFCs. I know dealerships in the Chicago area are dying for more service work. Once a customer says they wouldn't pay for work if it's not warranty covered, you'd think the dealership would backpedal and then cover the work under warranty to get the business and Nissan payment for the labor.

ImportConvert 10-20-2010 11:10 AM

Quote:

Originally Posted by spearfish25 (Post 773843)
Don't dealerships get paid by Nissan for the warranty work they perform? I don't understand why any potential warranty-covered work would get declined, especially for something stupid like HFCs. I know dealerships in the Chicago area are dying for more service work. Once a customer says they wouldn't pay for work if it's not warranty covered, you'd think the dealership would backpedal and then cover the work under warranty to get the business and Nissan payment for the labor.

They do, but it's not nearly as much as a customer pays from what I hear.

VCuomo 10-20-2010 12:08 PM

Quote:

Originally Posted by ImportConvert (Post 773855)
They do, but it's not nearly as much as a customer pays from what I hear.

:iagree:That is correct.

UNKNOWN_370 10-20-2010 12:26 PM

Out of curiosity, doesn't Berk offer a limited warranty on parts? I would investigate and see whats there liability policy. I know stillen offers warranty on part.

ChrisSlicks 10-20-2010 01:31 PM

Quote:

Originally Posted by UNKNOWN_370 (Post 773994)
Out of curiosity, doesn't Berk offer a limited warranty on parts? I would investigate and see whats there liability policy. I know stillen offers warranty on part.

The warranty is on "the" part, it does not cover collateral damage.

370fan 10-20-2010 03:16 PM

Quote:

Originally Posted by spearfish25 (Post 773843)
Don't dealerships get paid by Nissan for the warranty work they perform? I don't understand why any potential warranty-covered work would get declined, especially for something stupid like HFCs. I know dealerships in the Chicago area are dying for more service work. Once a customer says they wouldn't pay for work if it's not warranty covered, you'd think the dealership would backpedal and then cover the work under warranty to get the business and Nissan payment for the labor.

^^^^ THIS ^^^^

The dealership WANTS to do the warranty work! They get paid more for the warranty work than out of warranty work. If they ever deny the claim like in this case, it's because they fear that Nissan will learn of the aftermarket parts and deny the claim. The problem is, they can do this after the repair is made. That leaves the dealer stuck with paying for the repair that should not have been done.

In short, the dealer is just looking out for themselves.

In the future, if you're taking your car in for warranty work, remove ALL of your aftermarket crap before you take it in! They don't warranty aftermarket parts, they warranty factory parts. Don't believe me? Put a Spec Stage III clutch in your car and try to get your tranny replaced under warranty. :icon18:

Zsteve 10-20-2010 03:47 PM

Quote:

Originally Posted by FuszNissan (Post 771782)
If you can drive it at all; I would go to another dealer.

If your dealer already called the area nissan rep, then you are done no matter where you go.

The BASTARDSs!

Zsteve 10-20-2010 03:47 PM

Quote:

Originally Posted by 370fan (Post 774274)
^^^^ THIS ^^^^

The dealership WANTS to do the warranty work! They get paid more for the warranty work than out of warranty work. If they ever deny the claim like in this case, it's because they fear that Nissan will learn of the aftermarket parts and deny the claim. The problem is, they can do this after the repair is made. That leaves the dealer stuck with paying for the repair that should not have been done.

In short, the dealer is just looking out for themselves.

In the future, if you're taking your car in for warranty work, remove ALL of your aftermarket crap before you take it in! They don't warranty aftermarket parts, they warranty factory parts. Don't believe me? Put a Spec Stage III clutch in your car and try to get your tranny replaced under warranty. :icon18:

Ive also heard too much warrenty work can cause some attention and possibly audits.

VCuomo 10-20-2010 06:19 PM

Quote:

Originally Posted by 370fan (Post 774274)
The dealership WANTS to do the warranty work! They get paid more for the warranty work than out of warranty work.

In general, both of these statements are not true. The dealer gets paid more for non-warranty work, so they want all of their mechanics busy doing non-warranty service jobs. Dealers are reimbursed for warranty work at a reduced rate from what customers pay for non-warranty work.

batman_4 10-20-2010 06:53 PM

this suks OP!! my clutch has done been acting up as of lately. i was planning on taking my car in but who knows how they will put my car up on the lift w/my coilovers.

NeverBoneStck 10-20-2010 09:25 PM

The slave is known issue since the 2007. Is common in the g37 and the 370 z . There is no way those cats caused the problem. I have similar issues with dealers but after I talked to someone with common sense it was resolved. Contact Nissan affairs and start from there.

Supergoji 10-20-2010 09:36 PM

how to make the dealer pay for the **** it should-Magnuson–Moss Warranty Act

read it, your welcome :)

take a copy of the law to the dealer, they'll change their act in a heartbeat once they know you know your laws.

Zsteve 10-20-2010 09:58 PM

so do we know what the cause of the problem is yet?

DIGItonium 10-21-2010 07:12 AM

Quote:

Originally Posted by Zsteve (Post 774768)
so do we know what the cause of the problem is yet?

Well, I sent my CSC to Specialty-Z, who sent it to RPS to get it dissected. My car is everyday driven and never raced and the CSC failed at 16k miles. The results of the dissection shows abnormal bearing wear due to poor design, and somehow the seal slipped and cut into itself causing the leak.

Zsteve 10-21-2010 09:44 AM

Quote:

Originally Posted by DIGItonium (Post 775056)
Well, I sent my CSC to Specialty-Z, who sent it to RPS to get it dissected. My car is everyday driven and never raced and the CSC failed at 16k miles. The results of the dissection shows abnormal bearing wear due to poor design, and somehow the seal slipped and cut into itself causing the leak.

So how does the HFCs relate to this? Thats what I would ask them.

COD4 10-23-2010 04:06 PM

well my friend's friend couldnt do anything as there was a denial in the system already and the service manager was a damn a-hole.. so Im gonna be slapped with this bill.. alright I learned my lesson.. it aint gonna happen again, next time its going bone stock :) or directly through my friends.


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