Dealership lost my key. “These things happen”
 

So long story short took the z to the stealership for minor repair and when I return to pick it up two days later they tell me sorry we lost the key fob to your car. I was like wtf how does that happen?! They told me “these things happen sometimes, sorry”. Give us sometime to locate the key and we will call you when we find them”. Two days later still no key so they offer to replace all keys free of charge. Really?! However they don’t have any on hand at this time and neither does any other Nissan dealer in town. So I have to wait another day so they can order some. I asked for compensation for wasting so much of my time. Service manager offered me $100 discount on service I already paid for. Says anything more would be unreasonable. I find it insulting. My time is worth a little more than that! Am I being unreasonable?

No I would be irate. Couple questions.... You don't have a 2nd fob? And, if they reprogram a new fob, will they reprogram the original frequency on the car? I would feel like if I lost my house key and could not locate, I would change the locks, same rule should apply. It's why my car never leaves my sight. If it does, it's because its sold.

I have been working on getting the z back to stock so I could trade it in. But kinda sucks for the next owner that there is still another key out there somewhere. :mad: Today I will find out exactly what they propose to do with new keys.

These things certainly do happen, but that doesn't mean it is acceptable when it does. I hope they take care of you. $100 off your service is not enough if they are going to keep your car for DAYS - unless they want to give you a loaner GTR in the meantime.

They will re-program the car with the new fobs. The old ones won't work anymore after this. No worries in that department.

That’s exactly what they did with keys. Then gave me my car back dirty and with low gas in the fuel tank! Pissed me off even more. Made them take it back and wash and detail it and fill the gas tank. Then they offered some free 30,000mile services in addition to the $100 discount. But I don’t think I’ll ever bring her back to the dealer. :mad:

Yup, joy ride time!... Pathetic. No respect for others property. Let's hope it wasn't beat on.

Yeah don't go back there.

Man, the dealership has issues. This is not the normal.

Damn this sucks so bad...i already hate dealership service areas and refuse to go to them period...you def need more than $100, car wash, and 30,00 mile service. 30,000 service is so minor to begin with that you don't need to pay anyone to do it. Hope you get something to atleast compensate an error of losing a key fob????? that alone boggles my mind

:iagree:

I hate hearing this. :shakes head: I would give the dealership a call and talk to the GM. More than likely since you were being handled by the service Mgr., the GM knows nothing of this. If he or she is any kind of good GM, this is one of the last things they want to hear coming across their desk. It may not help you out now, however down the road it may. Sorry you had to go through this crap. :shakes head::shakes head:

IMO, the car isn't done yet so they gave you the lost key story to buy some time.

If you read further into this thread you will find he got the car back with it dirty and fuel missing. Something isn't quite right with the way they handled their customers vehicle. Not just delayed servicing.

Update! I can not believe what just happened! Driving my nice clean Z with a tank full of gas down highway when I hear a loud noise from the rear then the back end starts pulling violently to the right and then the left off and on. Going 65 or 70 mph with traffic and nearly loose control. I manage to keep from going off the road and roll off the nearest exit as it keeps pulling and making noise every so often until I stop. Scared the **** out of me! I’m so beyond infuriated at the dealership!!! I could could have crashed into some one or been hurt or KILLED! I went and cussed out the service manager and anyone else near by. When I finally calmed down enough they apologized repeatedly and promised to get to the bottom of this and make everything right. Then they handed me my original LOST key!!!!!!!They found it behind a desk or something where it had fallen!?!! WTF!!!! Can’t f@cking believe it! Is this really happening!? They have their best guy working on the car right now to find out what went wrong and fix it. Will discuss any additional compensation after that. I normally avoid going to the dealership if at all possible and the one time I actually give in to let a dealship do a repair that I can’t do myself this happens. And it just keeps getting worse. So frustrated. Thanks for listening to me rant all.

You should be in contact with the GM at that dealership. Don't let them give you any runaround. I'd probably call up Nissan Corporate and let them know how this dealer is treating you as well.

:iagree:

Do you have any idea what broke or malfunctioned? Also kind of curious if you'd be able to tell if you've had excessive wear on the rear tires. Not trying to fear monger but I don't trust that your car was just test driven. You hear stories all the time about seeing the mechanic out places he shouldn't be in customers cars. Hope all works out.

:iagree::iagree::iagree:

Update 2. So head mechanic says that the steering angle sensor was not calibrated correctly due to the steering wheel being off center when the previous tech worked on it. Causing the car to think that its is losing traction and going out of control then it trys to correct it. The Mechanic failed to verify the steering wheel was aligned properly and then failed to test drive the car after to verify the repair. After talking with the head mechanic I am told that the service manager has left for the day. Ha! And he will call tomorrow to discuss some compensation. I told them I would give them a chance to try make this right. And I will talk to GM tomorrow.
I’m still really fuckin angry about this whole mess.

No these things do not and should not happen. If it did, I’d raise so much hell that I’d prob get a new Z for compensation.

Reading this thread about a missing key fob. Reminds me of this. :eek:

Stolen $300G Ferrari recovered after thief begs for gas money, police say | Fox News

I read it and it's typical, that's why I work on my own or, if I can't do it myself have a friend help. A buddy of mine worked as a service writer at a Dodge dealer. Told me a story of another writer that took a Viper Black Mamba on a joy ride and wrapped it around a pole.

:eek: Me reading this whole thread and waiting for the next update lol

You need to post the name of the dealership so other people know to avoid it.

Update 3. Still in disbelief! I went to talk to the service manager this after noon. The guy act like he has no idea what I’m doing there. I reminded him he was supposed to talk with me yesterday. He says about what? I really can’t believe this guy. I said you know what forget it I done with you anyway. Im going to talk to the General Manager! He says “ Go ahead, they are just gonna send you right back here.” I said we'll see about that! Luckily I knew just where to find him. Well after talking to the GM for 20 min or so he starts trying to talk down the situation saying well your still alive right?!HA!! WTF, Am I losing my mind here!!! Saying it’s just not possible that I could have died in a car accident due to their mechanics negligence. He tries to say it’s not so terrible what happened but he wants to keep all his customers happy. And he’s gonna look into everything and do his best to make it right. Gonna call me tomorrow. I hope to god he does the right thing at give me some kind of decent reconciliation. Still pissed!

Have you called Nissan Corporate Yet....
I had an incident with a dealership, best to get Corporate involved and start the detail work.... I believe they will generate an incident number or something....

GM sounds as a real a-hole...

Thanks for the advice everyone. Any other suggestions or advice is welcome. I will definitely be contacting Nissan Corporate. Stay tuned for updates and avoid World Car Nissan in San Antonio,TX at ALL costs! :mad:

See if Corporate will let you get the repairs done at a different dealer. I wouldn't trust these guys to touch my car again.

Reading stories like this reminds me why I am glad to be out of dealers and makes me wonder just how far they will have to tank before real policy changes or regulations happen. Like automotive techs must be certified as a requirement and not just some luxury item dealers want. Similar to how most other trades are HVAC, Electricians etc.. and drop flat rape where pay is based on how fast you cadonthe job and how many short cuts you can take, like not resetting the steering angle sensor in your case and I can tell you first hand it almost never gets done. Any area they can cheat they will and I can't really blame them, it's hard to stay honest after losing your a$$ on a low pay warranty job so have to make up the time somewhere.

One other comment, when you talk to corporate, just be calm and explain what happen... I have found that doing that works best for me...

Ok the more I think about this, the more I think this is BS!!! When you remove the steering wheel, their are only two plugs that need to be disconnected. One being for the airbag, and the other being for the electronics on the steering wheel. That is it. I know this due to installing new steering wheel on my car. I may be wrong about this but I don't think so.
:iagree: Be very calm and nice to whom ever you talk to. Also if you have not started this yet, start taking note. Names, times and what was said. This may help you out in the future. Also if you find yourself back at the dealership talking to the GM take your phone out and let him know that this is being recorded so that we don't misunderstand each other. By doing this he will have one of two responses to it. Once again Sorry you have to deal with kind of piss poor Customer Service. :shakes head:

It's a pain dealing with the dealerships. I recently had two tires put on the rear wheels. I jacked up my car, took the wheels off, packed them in the nismo juke and brought them to the dealer. The look on the service guys face was priceless. He said he needed the VIN, I looked it up on my phone and gave it to him. I told him, "my car does not leave my sight unless absolutely necessary".

So, if it is a reputable Nissan dealer, you should receive an email survey about your experience as well. I even got one for my wheels, making sure my service was satisfactory.

4 dealers within a 50 mile radius and ALL of them have done something shady, whether it be sales or service. I love Nissan but their sales and servicing people are horrible.

You better call Nissan Corporate at this point! Totally unacceptable! Reminds me of when my brand new 1989 Nissan 240sx was recalled for a timing chain tensioner. All they had to do was replace it. I picked up the car and it was leaking oil like a sib, the timing was way off, and the car was filthy inside and out. I took it back the next day and they stand there with a straight face and tell me cars are supposed to leak oil. What?!?!?!? I tell him I could have bought a used car for a fraction of the cost would not have leaked oil, fix it! I pick up the car the next day and it still leaks oil and now the cassette player doesn't work because there was tape all tangled up in there! I called Nissan Corporate, they took my report and told me to take the car back, they will fix it right this time. I tell them I don't want to take it to that dealership but they say I must if I want their damages fixed. So I go and the Service Manager is there to greet me, he personally guarantees it will be fixed, washed, detailed and good as new. I pick up the car the next day and it looks amazing, no leaks, new tape player and the dealer GM is there to hand me the keys. I hate taking my car to a dealer! You need to call Corporate Nissan now!! :mad::mad:

Of course the a-hole GM has not gotten back with me. So I’ve been getting all my information/facts together so I can be accurate when speaking to corporate. I imagine they will ask me what I want or how they can fix the situation. So the z is working ok now, and I have 3 key fobs and $100 from them now. I would ask for a complete refund for all parts and work done ($1500) I don’t think that’s gonna happen. What do you think is reasonable?

I think asking for a complete refund for parts/labor ($1500) is totally reasonable. You almost died due to their error. Ask corporate for what you'd like and see what they say. I've dealt with Nissan Corporate before. I doubt you'll be satisfied with the end result, but at least you tried.

:iagree:

:drama:Sorry to bring this back since its been a few weeks but im really curious as to what ended up happening?? did they give you any more compensation for all that bull***?

Also interested to see how this was resolved.