Should dealer replace or repair?
 

Nissan dealership chipped and scratched both my rear calipers while replacing the subframe. They are accepting responsibilities and will powder coat the calipers. Although, they are saying that they cannot put back on the NISSAN logo originally on them. I kinda like that NISSAN on them, can I force them to just replace the whole calipers with new ones if they cannot bring it back in factory condition?

I have a 2017 370Z Nismo which I bought 11 months ago. -Thanks guys!

just buy a black nissan decal and slap it on ?

@nosam1g

will that hold when the calipers get hot?

just search around ..

NISSAN 3inch Brake Caliper Decal (Style#2) x 2 pcs

On a 11 month old car I would insist they replace the calipers with new ones. I would not settle for anything less and am surprised they have taken this stance.

:iagree: However, if they are going to have them re-powder coated and if you ever thought of a different color, this would be the time to take them up on it. Just make sure they warrant the powder coating in writing. :twocents:

They are only doing the rear so I will have to match the red ones upfront and I will make sure that it is warrantied. Thank you!

Should dealer replace or repair?
 

Completely agree! They f**ked it up, they should do whatever it takes to restore them to OEM condition and this includes the decals. If no decals are available, then they have to replace the calipers. I would not settle for anything less. Maybe next time, they’ll hire actual auto technicians who give a sh*t instead of chimps to service cars.


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Do not settle for anything. You want the car to be in the same condition as you drove into the dealership with.

I agree with simply getting the high temp Nissan decals and move on. But it's your car.

:iagree:

Nissan is cheap and they won't replace them with new ones since it is only cosmetic....

Please do try if you want, but it will likely be a waste of time.

yea how I feel about Nissan and I cannot wait to get my car back already. It has been a week. My service advisor is great but this is beyond his power. I'll see what I can do when I see them this Tuesday.

These things chip so easy it is not funny. I had no issues with my gray 2012 calipers, but my red 2013 calipers chipped very easily during a brake pad install. Not sure how I did it but it happened.

Perhaps you can ask them to reimburse you for the stickers....

This has nothing to do with Nissan. Nissan doesn’t own the dealership it’s a franchise and Nissan shouldn’t take any responsibility on this. It’s the dealerships issue not Nissan. All the dealers love to pay their techs under the flat rape system where it forces techs to rush rush rush and then they don’t won’t to take any responsibility for when things go wrong.

You brought the car to them in new condition and that is how it should leave, anything less is unacceptable. If they give grief call the Nissan hotline or take it to small claims the dealer will have 0 defense.

Nissan Corporate is your friend if the dealer gives you any resistance fixing the calipers back to in the condition they were when the car was dropped off. If that means replacing the calipers to get the logo, then that's what they should do. If you accept something less, it should be on your own terms; don't let the dealer force you to compromise. If powdercoating, I would make them do all four calipers to match (with warranty in writing).

unfortunately, the dealerships share the nissan corp culture....

however, i think the dealer has offered a reasonable solution to repair the scratches in this case.

Bull. I’ve worked in dealers for years and one thing I can say for certain is the customer that complains the most gets everything. This car sounds like it was in for a warranty repair and if that’s the case he will get a review request from Nissan. If the dealer suspects he will give a bad review they will “mistype” his address/ e mail address so just make sure you follow up to get that review. You bomb the csi or threaten to bomb the csi just watch how fast lifetime oil change offers etc come out. Dealers stand to lose somewhere around 250k a quarter for csi money also can efffect what vehicles they get, ex want that new how gtr or new model eve vehicle well sorry your csi sucks so we’re giving it to another dealer first. In some ways the csi reviews are bs like advisors getting fired for the cookies in the waiting area not being up to customer preferred taste but it also gives the customer a ton of leverage to make sure the dealer keeps honest.

I agree the paint chips easy but fact is you gave them a car in brand new condition and they damaged it, period. It is their job to return it as you gave it to them and the law would see it that way as well.

That’s ridiculous.

Seems like a good opportunity to get a sweet custom color and akebono decals

intrigue.... :rolleyes:

let's see what happen in this case. hope OP will end up with a set of new ones.