Nissan 370Z Forum

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-   -   One of our forum members getting screwed over by a dealership (http://www.the370z.com/nissan-370z-general-discussions/114572-one-our-forum-members-getting-screwed-over-dealership.html)

Amj2020 06-11-2016 12:03 PM

Lets not forget yelp and google reviews, facebook is not the only avenue people have to deal with and determine whether or not to use these douche lamps!

DeliriousClam 06-11-2016 06:45 PM

I'm so happy with the shitstorm I started for the dealership

ChaseZ 06-11-2016 07:43 PM

Quote:

Originally Posted by DeliriousClam (Post 3496566)
I'm so happy with the shitstorm I started for the dealership

They deserve every bit of it and then some.

There are countless examples online of dealerships and other like businesses trying to screw someone over then the wrath of the Internet comes down on them and they regret it for years. The Web is a whole lot bigger than Minot :p

DeliriousClam 06-11-2016 07:59 PM

Quote:

Originally Posted by VABAM (Post 3496343)
Very tempting but that might be a little too much. :bowrofl:

If you're not going to, I will

Isamu 06-11-2016 09:03 PM

Quote:

Originally Posted by UNKNOWN_370 (Post 3496359)
Very unfortunate situation. I would call the insurance and see if they can direct or help in finding someone to help with legal representation. The insurance company have lawyers.

The Insurance is paying for the repairs as of now. It's over a month now without the Z. They didn't want me to have to wait anymore. I am still actively seeking legal aid, however most of the lawyers in this town don't handle this kind of case. I may have found one. so I am going to speak with him on monday.

Dreadnaught 06-11-2016 09:03 PM

Quote:

Originally Posted by DeliriousClam (Post 3495259)
One of our premium members, Isamu, Is currently getting getting screwed over by a dealership. He had a turbo Nismo 370z with 6,000 miles on it and under the dealership's posession, the car caught fire and the dealership isn't taking any responsibility. The kicker? car was parked at the service department and they drove it two miles knowing there was a fire hazard



What pisses me off even more is Isamu is military and it shows that the dealership doesn't care about our military members.

I'm posting this up to hopefully spread the word and to see if there's anyone knows anyone that can help him or get as much media attention as we can to get the dealership to respond. Seeing this happen to one of our own pisses me off to no end and I know this will piss off majority of the members here as well.

Here's a link to the dealerships facebook page

https://www.facebook.com/ryannissanminot/?pnref=story

Very unfortunate situation indeed. But, I don't think Isamu being military gives him a higher spot on the totem pole. I'm ex-military and I don't think I should be treated any better or different than someone who didn't serve.

SouthArk370Z 06-12-2016 06:46 AM

Quote:

Originally Posted by Dreadnaught (Post 3496626)
Very unfortunate situation indeed. But, I don't think Isamu being military gives him a higher spot on the totem pole. I'm ex-military and I don't think I should be treated any better or different than someone who didn't serve.

If the situation is truly as has been presented here (going by what I've seen of Isamu and DeliriousClam on this site, I'm betting that it is very close if not spot on), then his race, age, political affiliation, marital status, &c don't really matter. He got screwed and deserves to be made whole. The fact that he is in the service is not a major factor, but it is a factor (to me, at least). I would feel the same way if he were a cop, fireman, or other "public servant" that has to put their life on the line. YMMV

MacCool 06-12-2016 08:35 AM

There are some scummy dealerships all over and it's not overly surprising that these guys have decided to stonewall (bearing in mind that we're only hearing one side of the story here).

Regardless, it seems like a straightforward problem to me.
  1. Ask them to take responsibility
  2. If they fail to do so, file an insurance claim
  3. Let the insurance company worry about recovering from the dealer's insurance company
  4. Go back and sue the dealer (small claims court or otherwise) for the deductible or loss for replacementand other incidentals.

I'd also be bombarding Nissan with complaint letters as well as the state's Attorney General's office, and of course there's always social media. Those things would come after getter the car repaired, replacement rental, etc.

dirtrat 06-12-2016 12:23 PM

Cops won't get involved in this, its a civil matter not a criminal matter. Also this problem has nothing to do with the dealership not respecting the military. That's a silly assumption. This is completely about money and modifications made to the engine. BTW I am 20 years retired military!


Quote:

Originally Posted by madeinjapan (Post 3495294)
call the cops get the security footage

any ex gfs we should be aware of?


Isamu 06-12-2016 11:46 PM

Quote:

Originally Posted by Dreadnaught (Post 3496626)
Very unfortunate situation indeed. But, I don't think Isamu being military gives him a higher spot on the totem pole. I'm ex-military and I don't think I should be treated any better or different than someone who didn't serve.

you are correct, it doesn't give me a higher place on the totem pole. However, it does put them in a bad spot as the base, and it's personnel don't take kindly to these sorts of shenanigans. It's not unheard of for a base to blacklist a dealership over something like this.

VABAM 06-13-2016 09:57 AM

Update: Looks like the dealership is ignoring him. Tim has called the dealership to try and talk to some body but no one is answering. He even used the number specifically given wrt the FB messenger harassment. It would be nice if they would take this seriously even if they stood be their position. :shakes head:

madeinjapan 06-13-2016 10:08 AM

I heard these guys are on FIRE to sell you a 370z. Make sure not to get burned.

dmhenderson 06-13-2016 10:17 AM

Quote:

Originally Posted by Sean1125R (Post 3495293)
He needs to contact the BBB and file a claim, it doesn't matter if the dealership is a member of the BBB or not. He also needs to relay this information to his 1st Sgt so that this could get spread through the base populace, in essence Minot AFB would warn their airmen about the dealership essentially black listing them.

The BBB isn't a government entity. It's basically the precursor to Yelp. It has absolutely no authority whatsoever to resolve his issue.

He needs to either:

A) Hire a lawyer and stop talking about this on social media altogether until the case is resolved (this is the smart choice)

or

B) Send the story to as many media outlets/review sites as he can find and hope the dealership comes around if they get enough negative press.

Darwins Child 06-13-2016 11:02 AM

Take a look at the Google satellite and street views of the dealership. The Google sat image is supposedly 2016, but maybe it isn't. If it is, the "dealership" looks to be quite a place, don't you think?

(Also notice the "Ryan Honda" dealership just a short distance north on the same road from the Nissan dealership. Must be another "magic mile" of automotive delight. I would not be surprised if the two dealerships are owned by the same Ryan. Good storefront on the Honda dealership, but if it's the same Ryan, we already have a hint at what might lurk behind the fancy facade.)

Then we have the details of Minot, ND itself:
https://en.wikipedia.org/wiki/Minot,_North_Dakota

To me, the name "Ryan" seems to be a relatively large automotive fish (shark, in this case) in a relatively small automotive pond. Because locals are probably making their livings at these tax-paying dealerships, these businesses are likely going to have some cozy local "pull" with city politicians, local police and legal system -- judges, lawyers, etc., but maybe I'm wrong.

Therefore, an outside entity such as a national insurance company (a larger shark) with their own legal dept., etc. will likely be the most effective way to get blood from a stone--walling dealership. These "private" proceedings will be nice and quiet; nobody's reputation is going to be hurt, and, unfortunately, "business as usual" can proceed at the automotive abattoir.

BTW, can you imagine what you're going to get for "customer service" on a used vehicle that you buy from "Ryan"? Yikes! As usual, the best bet is to become a competent DIYr on any vehicle you own. After the warranty period is over, have as little to do with the dealership as possible.

hjo1078 06-13-2016 01:08 PM

good luck with everything bro, they did you dirty man.

madeinjapan 06-13-2016 01:13 PM

Quote:

Originally Posted by madeinjapan (Post 3497293)
I heard these guys are on FIRE to sell you a 370z. Make sure not to get burned.

they got some hot hot hot deals going on right now on the 370zs

so hot they wont last long theyll be up in smoke

Isamu 06-13-2016 06:45 PM

this is what the dealerships insurance said as to why they are not liable.
Quote:

After speaking with several mechanics, it appears that our insured did nothing wrong. Because our insured could not duplicate your concerns with the vehicle at the shop, they needed to take it on a test drive at highway speeds and press the brakes. There was no reason to believe or know that the vehicle was going to start on fire and they did everything possible to put it out.

As you are aware, your vehicle has an aftermarket turbo. Whoever installed, allowed it to touch the brake
line. Although the turbo is secured with straps, it still shakes when the car is being driven. The shaking caused the
brake line to fray and brake fluid eventually leaked and hit the exhaust, hence starting a fire.

Hubba Hubba 06-13-2016 07:10 PM

Steve Lehto is a Lawyer in Michigan who specializes in Automotive law. He regularly writes for Jalopnik and also has a regular podcast that covers issues such as this. If I remeber correctly he claims that the waivers that companies ask you to sign when they are in possession of your vehicle are total B.S. and that the owner of the business is completely liable for any damage that occurs during that time. I dont remember which podcast covers this but here is a link. They are all quite interesting. Podcast Archive - Law Office of Steve Lehto

Isamu 06-13-2016 07:22 PM

They knew the engine bay was a fire hazard, they service manager made sure to point that out to me. He noted the fluid all over the turbo down pipe. Also, when I drove the car to the dealership, I had to drive slow, and downshift to slow down. There was little brake pressure. To claim they had no idea the car would catch fire is a slap in the face, and truly shows the lack of technical ability of the service center.

Hubba Hubba 06-13-2016 07:58 PM

This episode is one that talks about how it is the garages responsibility. It covers this exact issue starting around 8 minutes in. https://m.soundcloud.com/stevelehto/...nsumers-ep-232

ChaseZ 06-13-2016 08:36 PM

Quote:

Originally Posted by Isamu (Post 3497625)
this is what the dealerships insurance said as to why they are not liable.

Not terribly surprising, unfortunately. That's insurances job... deny deny deny
At least from their perspective it's their job. I have a very different opinion of course.

Quote:

Originally Posted by Hubba Hubba (Post 3497645)
Steve Lehto is a Lawyer in Michigan who specializes in Automotive law. He regularly writes for Jalopnik and also has a regular podcast that covers issues such as this. If I remeber correctly he claims that the waivers that companies ask you to sign when they are in possession of your vehicle are total B.S. and that the owner of the business is completely liable for any damage that occurs during that time. I dont remember which podcast covers this but here is a link. They are all quite interesting. Podcast Archive - Law Office of Steve Lehto

Excellent referral.

Leingod 06-14-2016 07:22 AM

Quote:

Originally Posted by Hubba Hubba (Post 3497645)
Steve Lehto is a Lawyer in Michigan who specializes in Automotive law. He regularly writes for Jalopnik and also has a regular podcast that covers issues such as this. If I remeber correctly he claims that the waivers that companies ask you to sign when they are in possession of your vehicle are total B.S. and that the owner of the business is completely liable for any damage that occurs during that time. I dont remember which podcast covers this but here is a link. They are all quite interesting. Podcast Archive - Law Office of Steve Lehto

+1. Give this guy a call. The lawfirm I use to work at sent a lot of auto related stuff to him. He would even take a few cases for free if he found them entertaining enough.

Isamu 06-14-2016 09:26 AM

I talked to Steve lehto. Great guy.. gave me some good advice. Also called the stealership's PR guy.. again no answer. The dealerships insurance said in the email they had to drive my car at highway speeds. To test my brakes .. any one wanna contact some other professional shops and ask if that's normal. I'd like to get some verifiable answers so I can take these guys to the cleaners

madeinjapan 06-14-2016 10:34 AM

Helping one of our own - Zilvia.net Forums | Nissan 240SX (Silvia) and Z (Fairlady) Car Forum

madeinjapan 06-14-2016 10:36 AM

http://images.amcnetworks.com/amc.co...sq-800x600.jpg

DeliriousClam 06-14-2016 10:50 AM

Quote:

Originally Posted by madeinjapan (Post 3497988)

SOMEONE CALL BOB ODENKIRK. That would be amazing if he acted like saul goodman for this. excellent publicity

DeliriousClam 06-14-2016 11:01 AM

All they're doing is bashing Isamu...

Isamu 06-14-2016 11:25 AM

I wish I could post over there.. but **** those guys. I'm sorry I work 12 hr days for weeks on end.. trust me.. had I had time I would have fixed it myself.. it wasn't a warranty claim.. ******* **** bags making assumptions.

Isamu 06-14-2016 11:28 AM

When I realized what was going on. I took it right to the dealer.

Ghostvette 06-14-2016 01:06 PM

Quote:

Originally Posted by Isamu (Post 3498031)
I wish I could post over there.. but **** those guys. I'm sorry I work 12 hr days for weeks on end.. trust me.. had I had time I would have fixed it myself.. it wasn't a warranty claim.. ******* **** bags making assumptions.

I read the thread over there, then some other ones. All of them seem to be a bunch of whiny *** bitches.... rude fuckers too...:owned:

TonyZ34 06-14-2016 05:13 PM

I gave them a 1 star and posted on their wall. They then blocked me and deleted my message on the wall :rofl2:

Good luck with your dispute man, I wish Nissan would just take the fault in their wrongdoing :shakes head:

cv129 06-14-2016 06:03 PM

I don't understand something....if the leak was that severe, they shouldn't need to drive the car to duplicate the leak...right?

With the car on cold start and neutral, progressively apply brake pressure should yield a leak that Isamu was experiencing correct?

I still don't understand why they would risk driving it at all, knowing the uncertainty on the brakes.

Tick64 06-14-2016 06:28 PM

Quote:

Originally Posted by cv129 (Post 3498303)
I don't understand something....if the leak was that severe, they shouldn't need to drive the car to duplicate the leak...right?

With the car on cold start and neutral, progressively apply brake pressure should yield a leak that Isamu was experiencing correct?

I still don't understand why they would risk driving it at all, knowing the uncertainty on the brakes.

:iagree: That's the bottom line right there.

ChaseZ 06-14-2016 06:43 PM

Quote:

Originally Posted by cv129 (Post 3498303)
I still don't understand why they would risk driving it at all, knowing the uncertainty on the brakes.

Quote:

Originally Posted by Tick64 (Post 3498331)
:iagree: That's the bottom line right there.

No kidding.

Quote:

Originally Posted by Ryan Nissan
"Hey there's brake fluid all over this engine. And the car has no brakes"

"But it has a turbo, let's take it for a drive!"

"Ok" :icon14:

There's a 'hold my beer, watch this' joke missing in there somewhere...

DeliriousClam 06-14-2016 07:04 PM

Quote:

Originally Posted by ChaseZ (Post 3498351)
No kidding.



There's a 'hold my beer, watch this' joke missing in there somewhere...

Just made me think of this

http://i207.photobucket.com/albums/b...4936685771.jpg

Isamu 06-14-2016 07:42 PM

oh god lol

Rusty 06-15-2016 12:04 AM

I'm on vacation. Just got done reading the whole thread. :( I hope Isamu gets the best of those basturds!!!

Years ago. I worked for a Goodyear tire shop before moving up the corp ladder there. We had a chevy malibu in for a carb rebuild. The car had the carb removed in the morning, and was pushed out of the bay so that we could bring in other cars the work on during the day. At the end of the day. Someone had told a tech to bring the car inside for the night. It wasn't the tech who had worked on the car. He had no idea about the carb being removed. He went out and tried to start the car. The car backfired and caught fire. The tech, panicked and ran inside to get help. A bunch of other techs ran out with fire extinguishers. They tried to open the hood and couldn't. One goes and tries to open the drivers side door and pop the hood release, and can't. The first tech had left the keys in the car, and the door locked behind him. The car was a total loss and we ate the cost of the car. Goodyear covered it. This dealer needs to do the same thing.

Isamu 06-15-2016 10:06 AM

I talked to Steve Lehto. Really great guy, with lots of great advice. Got some work to put in. I am going to find some North Dakota Law books, and do some research for myself.
Also, I found a lawyer in town that handles these types of cases. So hopefully he can help. Steve said don't be surprised if no one in town wants to help, because they may have helped, or be on retainer by the dealership.

Isamu 06-15-2016 10:07 AM

Quote:

Originally Posted by Rusty (Post 3498533)
I'm on vacation. Just got done reading the whole thread. :( I hope Isamu gets the best of those basturds!!!

Years ago. I worked for a Goodyear tire shop before moving up the corp ladder there. We had a chevy malibu in for a carb rebuild. The car had the carb removed in the morning, and was pushed out of the bay so that we could bring in other cars the work on during the day. At the end of the day. Someone had told a tech to bring the car inside for the night. It wasn't the tech who had worked on the car. He had no idea about the carb being removed. He went out and tried to start the car. The car backfired and caught fire. The tech, panicked and ran inside to get help. A bunch of other techs ran out with fire extinguishers. They tried to open the hood and couldn't. One goes and tries to open the drivers side door and pop the hood release, and can't. The first tech had left the keys in the car, and the door locked behind him. The car was a total loss and we ate the cost of the car. Goodyear covered it. This dealer needs to do the same thing.

Thanks bro!

sgosh 06-15-2016 10:43 AM

Quote:

Originally Posted by Isamu (Post 3498747)
I talked to Steve Lehto. Really great guy, with lots of great advice. Got some work to put in. I am going to find some North Dakota Law books, and do some research for myself.
Also, I found a lawyer in town that handles these types of cases. So hopefully he can help. Steve said don't be surprised if no one in town wants to help, because they may have helped, or be on retainer by the dealership.

That's terrible man. This makes me despise some aspects of the legal system. It's not about what's right, or lawful, it's about who knows / plays golf with who.

Shameful.

Wishing you luck, and hoping truth and justice prevail.


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