Nissan 370Z Forum - The 370z Useless Thread (Coors Lite version)

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Well, I'm just about livid...

Forgestar:

Quote:

Joseph,
We want to help you as best as we can and we already offered to make you another wheel to replace the one you said is not as shiny as the other one. The wheels should have been throughly inspected before you mounted tires on them.

Quote:

So after a 4 month wait, I get stuck with your errors because I couldn't see that the finish wasn't done correctly until the light hit them the right way? This is absolutely ridiculous!

According to this e-mail on 9/18, you were supposed to personally inspect the wheels before they left the warhouse:

Joe,
I am personally not happy with the outcome. If you waited this long I want to make sure I approve it and its perfect. That would only be far to you as a customer for waiting so long.

Forgestar Custom Flow Formed Wheels
sales@forgestar.com
Forgestar Wheels | The Worlds 1st 1 piece lightweight flow formed wheel lineup

On top of that, in this email also on 9/18, you said I was supposed to be getting a brand new set, plus the new center caps, which I received neither

Joe,
I have already explained to my office we are going to give you a new set.
The new set is already on the rack in production. Should be ready by next week.

Forgestar Custom Flow Formed Wheels
sales@forgestar.com
Forgestar Wheels | The Worlds 1st 1 piece lightweight flow formed wheel lineup
:

Why was I sent the re-finished wheels? Why did I get the old center caps? Why did they come in such poor condition when you were supposed to personally inspect them?

Like I said in my original e-mail, I wouldn't have paid $700 for this set had I seen it in a shop. It's going to cost me about $550 to get them refinished correctly (I can provide you the quote if necessary), the least you can do is reimburse me for the refinishing. That doesn't even include the $150 it is going to cost to get them mounted and balanced after refinishing.

I paid for a set of 4 brand new, perfect condition wheels. In the end, I did not receive a single completely finished wheel. Make it right!

Forgestar:

Quote:

Joe,
As I can tell this conversion is going now where and nothing is getting solved. Please have a conference with Mike.

Me:

Quote:

Why should I have a conference with Mike? He asked me a long time ago to work directly with you so nothing got lost in translation. None of this is Mike's fault. This is a Forgestar issue and should be resolved by your customer service, which up to this point, has been been a bunch of empty words and promises.

Forgestar:

Quote:

Joesph,
We have already offered you free pinstripe, $200 discount,and even offered to make you one more wheel to keep, so 5 wheels total. If you did not mount them I would have no problems at all.

Me:

Quote:

Great, free pinstripe that is already chipping off just from washing…thanks. $200 discount was for a 4 MONTH wait on what should have taken 2-3 weeks. That still does not change the fact that you were supposed to get me a new set of wheels and still shipped the refinished ones. I assume the one you had re-re-done is the one that doesn't match the finish of the other 3 there. So great, send me another one and I guarantee you it still won't match those 3, they all need to be done at the same time, with the same conditions, and the same powder to be matching.

None of this changes the fact that I have gotten 4 defective wheels from your company. I still have to go get them refinished to have a new set of wheels, and that is going to cost me $550.

nothing back yet....

Sorry for the novel...just fuming right now...

I was in metal finishing, all jobs from the same customer always had to be run at the same time for that exact reason. This is day-one common sense; I can't believe how ridiculous these guys are.

Quote:

Originally Posted by Caravanshaka (Post 224469)

What he said...

Dude, I am really sorry your getting the goatrope like this...

I can tell by the way they have dragged you through the mud, and trying to push you off to someone else, that they do not care at all that you are not satisfied with their product. They have no intentions of trying to make an effort to salvage your interest in their product.

The biggest thing that sucks is the fact you can't even get a decent return on your investment... I'm sorry man. =(

Quote:

Originally Posted by Caravanshaka (Post 224469)

Well, I'm just about livid...

Forgestar:

Me

Forgestar:

Me:

Forgestar:

Me:

nothing back yet....

Sorry for the novel...just fuming right now...

Wow, I would keep hitting that he didn't inspect them himself, when he promised to do that. I love how he tried throwing it back to Mike. What a nice company. Mike is nothing but a vendor...WTF is he thinking.

Caravan, that's the most depressing read today.

Quote:

We have already offered you free pinstripe, $200 discount,and even offered to make you one more wheel to keep, so 5 wheels total. If you did not mount them I would have no problems at all.

If you did not...wait, what?? :confused:

and the whole "I'm going to inspect them myself"...what did he inspect them with? I wonder...

Quote:

Originally Posted by frost (Post 224467)

Start calling people out of the phone book and offering them deals.

Ever heard of the National Do Not Call List. Trying to get me fined!

Quote:

Originally Posted by FuszNissan (Post 224519)

Ever heard of the National Do Not Call List. Trying to get me fined!

Fine, don't offer them deals. "Hi, I'm looking for a friend, how are you?" :tup:

Quote:

Originally Posted by Caravanshaka (Post 224469)

Well, I'm just about livid...

Forgestar:

Me

Forgestar:

Me:

Forgestar:

Me:

nothing back yet....

Sorry for the novel...just fuming right now...

really good read

Quote:

Originally Posted by phelan (Post 224529)

Fine, don't offer them deals. "Hi, I'm looking for a friend, how are you?" :tup:

Scary:ugh2:

Quote:

Originally Posted by FuszNissan (Post 224519)

Ever heard of the National Do Not Call List. Trying to get me fined!

Quote:

Originally Posted by phelan (Post 224529)

Fine, don't offer them deals. "Hi, I'm looking for a friend, how are you?" :tup:

Yeah man, I think you guys need to start getting creative. Let's sell some effen cars.

Quote:

Originally Posted by blue660r01 (Post 224481)

hello mr frost

:hello:

http://zone.ni.com/cms/images/devzon...0528163228.JPG

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