They make it a hassle so you wont return it. It is important that you follow through with it and make them refund your money... After reading this, I will never purchase anything from them

This is exactly how I felt with their customer service. They are quite helpful when you are buying, but after the sale they don't really want have anything to do with you.

This was the problem I had, the right side hung about 1.5 inches lower not just at the tip but also the pipes. I tried all the possible orientations but it was clear that it wasn't installer error.