Fast Intentions Customer Service
 

Hello all,

I was number 28 on the list and could not be happier when my box arrived from FI. I notice a substantial hole in the side of the box. I peaked in and saw loads of bubble wrap and thought everything should be okay. Just to be safe I took lots of pictures of the box before opening it. Upon arriving at my mechanics it felt like christmas. As we opened the box I immediately dug in to find the 18" Carbon Fiber cans. One of which had a puncture the size of a dime. The other a large scratch. More photo's were taken. UPS strikes again!!! Completely crushed, I called Tony. Tony was also upset, he immediately requested the photo's be emailed to him and that the exhuast be carefully re-packaged the best we could. Without any request, complaints, or suggestions Tony quickly stated "Don't worry my friend, we will make this right, and make it right asap!". Tony had UPS pick up the exhuast at my mechanics (without any assistance or extra hassles for me). It is rare to come accross a business like this. All businesses should be like this, however we know this is not the case. Tony laid out a plan and followed it to the letter. I have recieved the new exhaust (with another hole in the box thanks for the scare UPS) in perfect condition. It will be installed in the morning (Xmas in October). Without concern for a loss of money (UPS claims proceedures) or without even having the exhuast too inspect, Fast Intentions took care of the customer!!! Before you make a decision to buy an exhaust, try and learn a little something about how the company treats its customers. If you want a top quality product from a top quality company, I suggest you give Tony a call at Fast Intentions.

Fi sounds like a great company. This is going to be my 2nd or 3rd mod.

Thats is great customer service which I think we as consumers need to demand from vendors. There is always another vendor out there selling the same thing so I would think they would do their best to please the customer. Im glad to see a company doing just that, and guess what who is getting all the business? Just makes sense. Now all we need is a pricing war, LOL. Im glad to see that I will be taken care of if my CBE is damaged when I get it. Thumbs up to FI.

Great to hear. Kudos to Tony!

I can vouch for the excellent customer service. Tony is great to work with!

How are u liking your exhaust, I ordered the same setup as you: 18" CF. How's the performance/sound.

2+ plus years for me being apart of the G/Z modding world and never heard anything bad about F.I.
Too bad other companies arent the same......

sorry for the shipping problem, but its always great to hear when a vendor/manufacturer takes care of you.

great to hear nice things about FI customers service
congrats for the new Cat-back

I ordered the high flow cats with the 18" CF resonators. I also have the NST pulley kit. Both should be installed in the morning. The Stillen Gen 3 is already on. Can't wait to fire it up with everything on it. I will do my best to post some pic's and video. However I am computer knowledge/use challenged.

I love it. It's very deep and IMO can be too much at times on the highway. I did a bit of sound deadening in the hatch last weekend which helped take the edge off, but could probably stand to do more

^too much drone? What did you use to help the sound, maybe I'll do the same. But overall, you don't regret buying it do you?

UPS = Universal Package Smashers.

This time it was UPS proof, thank god! Well, all is well that ends well! Enjoy it and let me know if you need anything...

Thanks, Tony

Usually Pulverizes Stuff

Drone/deep bass got very annoying on a highway trip I made a few weeks back.

I used some products from a place called Second Skin Audio... used their Damplifier (similar to Dynamat) to quell panel resonance and put a layer of their luxury liner pro down on the floor of the hatch to block some of the noise. It's a bit quieter but I really need to do more to knock out more of the drone. I'd probably need to do the floors and the area behind the seats with the sound deadening mat.

I've gotten used to it for the most part. Highways aren't that bad unless you have to be on the throttle a lot (i.e. any hilly or mountainous areas). The exhaust gave the girlfriend bad headaches before the deadening... it's better now for her but we just make sure to take her car when we go on long trips now.

Do I regret the exhaust? I only regret ordering HFCs because the CBE was plenty loud enough for me. :tup:

Tony is the EFIN man :tup: :tup:

I think it's the HFC's. But Tony's service and quality of work is great!

I never installed the HFCs. I put the CBE on first and was like, "no way am I going to throw HFCs on this!"

Dang is the 18" CF "that loud"? So if I have an audio shop dynomat the whole area under the spare tire, I should be alright?

Dynamat alone won't do it. Dynamat just helps stop panel resonance and helps to get rid of some of the squeaks and rattles. Stuff like Luxury Liner, a mass-loaded vinyl sheet with closed cell foam is actually what blocks the noise.

You can totally DIY and save money. Dynamat is too expensive, anyways, so I'd use what I did... it's just as good and a ton cheaper.

But I'd just see if you are ok with the exhaust first... some people's hearing is more sensitive than others.

:roflpuke2:

Thanks, I'll def look into that Luxury Liner stuff. I should be recieving my exhaust in a week or two. So I'll def be posting a review with pictures.

how can you guys be complaining about 18" resonators being loud.. I have no resonators and its still not loud haha.

The vidoe clips have nothing on the true sound of this system. Even with the HFC's and 18" CF resonators it's not overly loud. The down shifts are amazing. I agree with the above post, a little Raamat and some ensolite foam will make this the perfect system. Link to Raamat and ensolite below.

The Goods

The sound reduction material is really only needed for the "Lexus" type sensitive ears out there. :icon14::stirthepot::icon14:

Like I said... depends on your hearing sensitivity. Loud for me is not loud enough for others.

I will say that without a doubt, the 18" CBE alone is louder than my 2003 Mustang GT with off-road X-pipe (no cats at all) and Magnaflow cat-back (straight-through mufflers similar to the FI ones) which was pretty surprising.

Well I still am a week or two from recieving mine, so I only know how it sounds from the YouTube videos & how the different forum members describe it. It might sound perfect to me, who knows? As long as there is no rasp, little to no drone, & sounds mean as hell, I'll be more then happy ;)

If you hold the exact right RPM you will get a little drone, haven't noticed any rasp. The hiss is interesting though, I even like it as it's not that loud, just noticeable. There is only one problem with this system, you will want to drive everywhere just to keep hearing it. :yum: Man does it sound awesome. It makes you want to find a closed section of twisty road, install a roll cage, throw a helmet on, and go ballz out until something blows.

I described the 18" CBE in another thread as 4v 4.6L (Mustang Cobra) V8 meets Ferrari 355.

Good to see someone took the time out to report on positive customer service. Most only report the negative,

From the little time I've spend talking with Tony, his customer service has been great. For being as busy as he is, he still takes time to anwser all our questions, and I really appreciate it.

Damn :) I can't not wait, when you start the car does it roar to life like V8's do?

Rumbles too life, nice low pitch. :yum:

Tony and his crew know what they are doing.

moving to Fast Intentions websection.

Thanks AK, I hope that things are better for you...

Tony