There's another thread where the car was replaced (it was a Red with spotting) Do a search..

Hey Flashburn, here's something you can do to "light a fire" under the dealership. Works every time:

Action Line: Secret: name-dropping works

By Dennis Rockstroh

drockstroh@mercurynews.com

Q In April of 2008, I bought a commercial-style faucet for my customer from Home Depot.
The customer had trouble with it not working correctly from the beginning. I tried as best I could to repair it.
Finally in June 2009, I called Home Depot in Atlanta and explained the problem. I was told that another part would be shipped out to me right away. It wasn't.
I called Home Depot-Atlanta again and got yet another person who said she would send e-mails to previous contacts.
I said, I have a great idea, I'll contact my newspaper and see if they can light a fire.
Tim Traviolia
San Jose
A Your report back: "Well, looks like just the threat of media coverage solves problems.
"Received a call this morning and they are sending a new, better, lighter model faucet head to me. Thank you."
You're welcome, Tim, but you did this yourself.

Negotiating by threat is for Bully's. One of the reasons there are lawyers on every corner to "protect" us from ourselves.

You'll get much further with constructive win/win discussions using your legal options as necessary..Don't go in screaming as has been suggested.

Bottom line, if they re-clear coat it you stand a good chance of having a much better finish than stock...I do, after some accident repainting..

Mod, I respectfully disagree. I don't think asking for a new car is out of line at all. He bought a very expensive item that was damaged. What if the new clearcoat looks lousy? And what about the clearcoat that's on there now? Are they gonna remove it? (not). After that, he'd never have the opportunity again. The window of opportunity is closing, and fast. :ughdance:
Nisssan takes the hit here, not the dealer. Ah well, we'll see how this drama plays out in the coming days. Again, inspect your car thoroughly before you sign on the dotted line.............................................. ........

Best approach is to let them see what you're talking about and see how they want to resolve it.

Let them spin their wheels at their expense, but, also make sure they know your expectations up-front.

The dealership took my Z due to a chip in the hood, and had it touched up and had the whole hood re-cleared. End result is you'd never know it was there.

In your case, a proper sanding and new clear, would likely fix it, or if they need to go down to primer to fix it, then so be it. One way or another they'll have to fix it, just for the dealership, it might be cheaper to offer a new car to you instead, rather than fix it due to profit-losses on repairing something like this.

Exactly!:iagree:

I didn't say it wasn't....I just said that negotiating like an A$$hole was out of line. You're the one promoting this approach. Your style and mileage may vary obviously, but if I were on the other end of a screamer (and yes, I have been), he'd get my minimum effort......People that are willing to work with you to resolve the issue for both parties typically come out on the winning side..

There's been several cases of this reported on here.

I suppose I should caveat that you don't go in their screaming like an a-hole, you go in and say, politely but firmly, "this is what I want, I bought a new car, it is damaged". As for minimum effort, well, "The customer is always right". Old saying but never more valid than today.

I've read a few threads on problems specifically with Red, but nothing with PG.

I think this is the approach I am going to take. If they only need to do a wetsand + new clear coat, then I would accept that solution, but I definitely won't accept a repainting.

When I talk to them today, I'll just let my expectations be known, and push hard on getting someone to properly diagnose what is wrong, and what their solution would be to fix it.

flashburn- is this your first new car? you seem kinda confused. you need to focus on what you need to do and not settle for anything less.

your confusion is easy target for dealers to pursuade you to another
option...their option. you can be firm and nice at the same time. :)

You've said you've taken the car to several dealerships, but I see no mention of an auto body shop. I think they might be more upfront and more knowledgeable about what's going on than car dealerships.

Good luck!

Part of what spawned the "Entitlement" generation...:shakes head:
(That's not a compliment if you fall into that category)

If you've ever been in retail, you know the customer is NOT always right... Sometimes you just need to smile and pretend he is...Other times you need to say no to opportunistic BS that many consumers pull these days......Stuff that ends up costing legitimate customers Money in the end..

When you take it to them, show them what the problem is.

Provided it's obvious and they "see it" and want to work with you, then you should let them do the talking. Best bet is not to go to the sales guy that sold it to you, but to get a hold of the general manager, sales guy, and their service department heads to all look at it - treat it as a serious problem, but put the ball in their hands - at least, let them think it's in their hands.

Let them talk. Let them tell you what the best way to deal with the situation would be. THEN make sure to state your expectations, and that you would be willing, if it would be better/easier for them, to take delivery on a new replacement and have Nissan deal with it instead of them. They may turn around and say "how long can you do without?" - to which you tell them you'll take a vehicle on loan until one arrives.

The point is to be flexible, but don't let them walk all over you, and make your expectations known up front, and give them options, instead of looking for options.

It will all depend on the people at the dealership. Better ones will treat you right. Worse ones won't give a crap and you'll have to fight it. Don't go in looking for a fight, but do go in with a level head. It takes two to tango, in this case...

The paint should be covered under warranty, but they could also claim to not see the problem and so on.


As for my dealer - I think I'll hit them up first when it comes time to replace my truck. I was going to get a Toyota Tacoma, but I think it'll endup being a Nissan Frontier (or their larger truck, can't think of the name) instead...

Same with her car - Honda Civic - could become a Versa Sedan on up to a Maxima...