Nissan 370Z Forum
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Nissan 370Z Forum (http://www.the370z.com/)
-   Engine & Drivetrain (http://www.the370z.com/engine-drivetrain/)
-   -   Review of Mishimoto Thermostatic Oil Sandwich Plate (http://www.the370z.com/engine-drivetrain/76382-review-mishimoto-thermostatic-oil-sandwich-plate.html)

Mishimoto 10-25-2013 05:47 PM
http://www.youtube.com/watch?v=g4_z1lC_E60
http://youtu.be/g4_z1lC_E60

derraj06 10-25-2013 07:44 PM
Quote:
Originally Posted by UNKNOWN_370 (Post 2535016)
SO OP DIDN'T GET HIS $350 OR THE DIFFERENCE AFTER THE PARTUNDER THE LIMITED LIFETIME GUARANTEE???

He just got a replacement part and o ring??? :mad:

All the political emails defending the company yet not sticking by the "No BS Warranty". At least not fully. And I'm really upset about how long it took ok to get help. And it infuriates me even more that his response came through a forum post and not to his personal phone or e mail.


No more biz from me..
No all I received was a single o ring that arrived two weeks after asking for it. I was told the warranty only covers mishimoto parts. I am not certain if it is the new oring they switched to either.

Based on their feedback I bought another plate from Z1. Luckily I could send back the mishimoto plate to amazon for a 20% restocking fee.

And how I even got the oring also infuriated me. I should not have to have made this tread to get any customer service.

1slow370 10-25-2013 07:55 PM
Yes manufacturing does have acceptable failure rates this really doesn't need to be explained, but in the age of the internet these singular failures now present a much bigger problem which is why they would even come on here and address it at all. The larger the volume of sales the larger the acceptable number of failures so if you don't want to deal with failures you buy from a successful small volume company for an increased cost. Or a large company that has a hold on the premium sector of the market by being a large no failures company (Mocal). Mishimoto serves to the budget market, thats why they need to have their stuff made overseas, and why inevitable failures happen, don't hate the player hate the game.

derraj06 10-25-2013 07:58 PM
Quote:
Originally Posted by Mishimoto (Post 2541487)
370Z Community:

I felt compelled to respond to this thread after reading through in detail. Every attempt was made to address the situation. We have been communicating with the community in a transparent manner to address this situation. Clearly we take our customer's satisfaction and our brand image very seriously. We pulled all of the inventory and inspected as well as ran internal leak tests. We did in fact bring an O ring expert from Parker company in to provide additional feedback. We have changed O Ring suppliers and are using this company moving forward. We swapped out all of the current O Rings with the new O Ring part as a precautionary measure. We have also implemented new torquing specs in our quality control process, although is should be noted that the inventory inspected was properly torqued. It should also be noted that this is a sole incident and we have not had any other reported issues.

While members like Chuck continue to troll this forum to try to get a rise, we hope that other members will read this and realize the extent the company has gone through to address and solve the issue. The part is a fantastic part. It was well engineered and it works great. This was an unfortunate incident and it has been addressed. Manufacturing is not perfect. Things happen - regardless of the level of quality control or where the part is made.

On a side note - Did you know the Challenger shuttle explosion stemmed from a faulty O-Ring?

CHALLENGER EXPLOSION

We manage 1,400 SKUs over dozens of makes and models and have produced hundreds of thousands of parts. Its only natural that something will go wrong at some point. While Chuck may chime in and say that we are only addressing this because it is on a forum - I call BS. The forums are a great tool to communicate with our consumers, whether good or bad. This should have been addressed prior, as 99% of issues are, during the initial phone call. This has been addressed internally. If we didn't offer great support 99% of the time, you would be hearing much more negativity from consumers. We wouldn't be able to offer a lifetime warranty on our parts if we weren't confident of the quality. The company has 40+ employees and four locations in three countries. We're in it for the long run - not to make one-time sales to customers. We frankly cannot afford to lose the trust in our consumers, which is why we go to the extent we do.

Regarding the service that Derraj06 has experienced.. Again - We have pulled our CSRs aside and have addressed the issue. We will be reaching out to provide you with a complimentary product or gift certificate to the website to accommodate you for your unfortunate experience. This should have been done sooner, and I apologize for that.

Best Regards,

Mike Sullivan
President
Mishimoto
Mike,

Since you took the time to post I would like to respond to you as well.

I work in the automotive parts business as well and I agree things happen. I made this thread because of the poor help I received. The entire process came across as it didn't matter and no one cared my car wasn't running and could have been seriously damaged. You mentioned an initial phone call. There was no initial phone call! I called your service rep and specifically asked to be called in a voice mail because he was in a meeting when I asked for him. I still have all the emails I sent specifically asking for an oring to be overnight shipped because my car was in a shop. I also explained it's my only car and I was without a vehicle until this part arrived. When no feedback came I ordered a different company's product so I could drive my car.


Also, to address your example of the shuttle crash. My father worked at Parker when that happened. The company that designed the SSB took responsibility for their design flaw and forfeited 10 million dollars as a result.

I made this thread to inform people of the customer service that I received and the potential for serious damage to happen if someone else receives one in the same condition.

I have no ties to anyone else posting in this thread but it seems others have had experiences similar to mine.

I am sending oil samples from before and after this incident to the labs for analysis next week when I have my oil changed for the first time since this was resolved.

I'm glad to see you addressed it for future potential issues but one question you haven't seemed to answer was how are you ensuring the cap is torqued down properly? What mistake proof system do you have in place?

Mishimoto 10-25-2013 09:34 PM
Derraj06,

We've made a number of changes to processes as a result of this experience.

1. We've implemented torque testing equipment into our inspection processes.
2. We've printed and included instruction cards that state that although we have torqued these to the correct spec, users should always do due diligence and ensure proper torquing prior to installation (as a safety precaution).
3. As stated, we've replaced our previous O-Ring supplier and now work with Parker.
4. We've integrated an immediate escalation process from CSRs to the production department for any new (undocumented) claims or claims involving critical components.

As you can see, we did take this very seriously. We certainly could have done a better job at conveying that and as importantly we could have done a much better job of trying to make it right with you. This is why I asked for someone to reach out to you to offer a gift card as compensation for this unfortunate event. Frankly, I'm a consumer as much as anyone else is. We try to make right on wrongs. We've offered similar compensation for people that have been inconvenienced but hadn't voiced their problem on the forum. Its one of the principles I run the business on.

As far as other people having opinions - they are certainly entitled to them. We've really stepped up our game over the last two years. We invested 1MM into a new engineering facility and aggressively developed our overseas quality control teams. While we don't make all of our parts in China (we manufacture in California and Texas as well), we do strictly control the parts that are made there. Our QC team are all college educated engineers with extensive automotive manufacturing experience and are direct employees of the business. I am confident that as we consistently develop unique, innovative, high-quality parts and focus on providing an enjoyable consumer experience that the small percentage of folks that may have had a poor experience in the past will be willing to give it another shot.

Again, my apologies for the experience you had with the product. There is nothing worse than having the excitement of installing a new part shot down with an incident as this.

Best,

Mike

derraj06 10-26-2013 02:01 PM
Quote:
Originally Posted by Mishimoto (Post 2541886)
Derraj06,

We've made a number of changes to processes as a result of this experience.

1. We've implemented torque testing equipment into our inspection processes.
2. We've printed and included instruction cards that state that although we have torqued these to the correct spec, users should always do due diligence and ensure proper torquing prior to installation (as a safety precaution).
3. As stated, we've replaced our previous O-Ring supplier and now work with Parker.
4. We've integrated an immediate escalation process from CSRs to the production department for any new (undocumented) claims or claims involving critical components.

As you can see, we did take this very seriously. We certainly could have done a better job at conveying that and as importantly we could have done a much better job of trying to make it right with you. This is why I asked for someone to reach out to you to offer a gift card as compensation for this unfortunate event. Frankly, I'm a consumer as much as anyone else is. We try to make right on wrongs. We've offered similar compensation for people that have been inconvenienced but hadn't voiced their problem on the forum. Its one of the principles I run the business on.

As far as other people having opinions - they are certainly entitled to them. We've really stepped up our game over the last two years. We invested 1MM into a new engineering facility and aggressively developed our overseas quality control teams. While we don't make all of our parts in China (we manufacture in California and Texas as well), we do strictly control the parts that are made there. Our QC team are all college educated engineers with extensive automotive manufacturing experience and are direct employees of the business. I am confident that as we consistently develop unique, innovative, high-quality parts and focus on providing an enjoyable consumer experience that the small percentage of folks that may have had a poor experience in the past will be willing to give it another shot.

Again, my apologies for the experience you had with the product. There is nothing worse than having the excitement of installing a new part shot down with an incident as this.

Best,

Mike
Mike,

It's nice to have a civil conversation with someone from your company finally. I will go back and recheck this thread but I have not been contacted concerning a gift card unless it was in this thread. Again I will look back because I'm only on mobile for the foreseeable future (traveling and working overtime).

I am hoping the black stone testing will show no major increase in wear. My car has 22k on the engine and I do not want to have to do a rebuild over an oring.

I am glad you are taking steps to prevent this from happening. No one that I saw had specifically said what you just conveyed.

GoFightNguyen 02-28-2014 10:32 AM
Hello,

I hate to bump a dead thread, but I thought it would help future modders to know that this wasn't an isolated incident. Independently of OP's experience, I had a strikingly similar problem with my G37 and a Mishimoto sandwich plate adapter.

One of the mods on MyG37.com recommended I link the thread to here so readers can know that it wasn't a coincidence. I won't be buying Mishimoto again.

Ebay Oil Cooler - MyG37

Mishimoto 03-03-2014 12:32 PM
Quote:
Originally Posted by GoFightNguyen (Post 2713022)
Hello,

I hate to bump a dead thread, but I thought it would help future modders to know that this wasn't an isolated incident. Independently of OP's experience, I had a strikingly similar problem with my G37 and a Mishimoto sandwich plate adapter.

One of the mods on MyG37.com recommended I link the thread to here so readers can know that it wasn't a coincidence. I won't be buying Mishimoto again.

Ebay Oil Cooler - MyG37
I posted in your other thread, but might as well leave it here, too.

GoFightNguyen, thank you for he purchase of our thermostatic sandwich plate and nice job getting everything mounted up! I am sorry that you had trouble with our product. We have released a new O-ring which has been working flawlessly since we started sending them out to customers. I would be interested to see where this was purchased from. If a vendor has "old" stock, this would be the reasoning why you experienced a similar situation just like the other customer on the 370z forum.

Did you contact us by chance to obtain a replacement? I do not remember any calls or emails coming in about this recently. We would be happy to send out a replacement if you would like to keep it just in case for the future. Feel free to email me directly at sales@mishimoto.com.

Thanks,
Pat

Chuck33079 03-03-2014 12:45 PM
:facepalm:

Why do people keep buying this ****?

O&G 03-03-2014 01:25 PM
FML, peeps still buying Mishimoto! I give up, letem do it!

Chuck33079 03-03-2014 01:28 PM
Quote:
Originally Posted by O&G (Post 2717459)
FML, peeps still buying Mishimoto! I give up, letem do it!
Pretty much. Eventually someone's going to lose a motor, and these assclowns are going to offer them a new sandwich plate o-ring.

O&G 03-03-2014 02:53 PM
Quote:
Originally Posted by Chuck33079 (Post 2717460)
Pretty much. Eventually someone's going to lose a motor, and these assclowns are going to offer them a new sandwich plate o-ring.
Already seen a subie motor blow because of their crappy orings on their thermostats. Whatever, let the sheep graze!

derraj06 03-04-2014 09:10 PM
I have read other reports of o-ring failures since my incident.

On the note about a motor, I've been monitoring mine via blackstone labs. I have a pre incident sample and an post sample already processed. It's due for a second oil change this weekend. Once I have that report, I'm gonna post them here. So far blackstone indicates no out of the ordinary metals. I'm monitoring the sodium levels as they got a bit high. This might have been something in the oil cooler or lines but I'm reserving judgement until the next sample.

1slow370 03-04-2014 09:32 PM
probably salt water in the lines from them being shipped from china haha

Plasmite 05-04-2014 08:31 PM
Quote:
Originally Posted by Mishimoto (Post 2541487)
370Z Community:

I felt compelled to respond to this thread after reading through in detail. Every attempt was made to address the situation. We have been communicating with the community in a transparent manner to address this situation. Clearly we take our customer's satisfaction and our brand image very seriously. We pulled all of the inventory and inspected as well as ran internal leak tests. We did in fact bring an O ring expert from Parker company in to provide additional feedback. We have changed O Ring suppliers and are using this company moving forward. We swapped out all of the current O Rings with the new O Ring part as a precautionary measure. We have also implemented new torquing specs in our quality control process, although is should be noted that the inventory inspected was properly torqued. It should also be noted that this is a sole incident and we have not had any other reported issues.

While members like Chuck continue to troll this forum to try to get a rise, we hope that other members will read this and realize the extent the company has gone through to address and solve the issue. The part is a fantastic part. It was well engineered and it works great. This was an unfortunate incident and it has been addressed. Manufacturing is not perfect. Things happen - regardless of the level of quality control or where the part is made.

On a side note - Did you know the Challenger shuttle explosion stemmed from a faulty O-Ring?

CHALLENGER EXPLOSION

We manage 1,400 SKUs over dozens of makes and models and have produced hundreds of thousands of parts. Its only natural that something will go wrong at some point. While Chuck may chime in and say that we are only addressing this because it is on a forum - I call BS. The forums are a great tool to communicate with our consumers, whether good or bad. This should have been addressed prior, as 99% of issues are, during the initial phone call. This has been addressed internally. If we didn't offer great support 99% of the time, you would be hearing much more negativity from consumers. We wouldn't be able to offer a lifetime warranty on our parts if we weren't confident of the quality. The company has 40+ employees and four locations in three countries. We're in it for the long run - not to make one-time sales to customers. We frankly cannot afford to lose the trust in our consumers, which is why we go to the extent we do.
Regarding the service that Derraj06 has experienced.. Again - We have pulled our CSRs aside and have addressed the issue. We will be reaching out to provide you with a complimentary product or gift certificate to the website to accommodate you for your unfortunate experience. This should have been done sooner, and I apologize for that.

Best Regards,

Mike Sullivan
President
Mishimoto
Are you seriously trying to tie a tragedy to this to prove a point?

Mishimoto, I have never bought any of your products, and now I never will. And anyone who asks about your products, I will recommend them to stay far, far away and use this post as an example..

Disgraceful, at best.

evensen007 05-04-2014 09:16 PM
I think the hardest pill to swallow, is that they offered him a gift card and not even an offer to cover his Black-Stone oil sample reviews. If they really wanted to right this wrong like Mike said, they would have covered all costs no questions asked. Christ, they admitted the OP had a faulty o-ring in the plate! What if his engine would have blown? A GIFT CARD!?

O&G 05-05-2014 09:14 AM
I will never let anyone I care about use Mishimoto products after seeing their thermostat fail on a good friends motor, causing it to blow. He sold the car and retired from the modding scene. I also had their thermostat fail, but I was more fortunate and didn't loose the motor. <br />
Mishimoto is on the left w/ 4k miles on it, Stock unit is on right w/ 6k miles on it........... as you can see the O-ring seal is already gone on the mishimoto while the stock unit looks fine. QUALITY matters.<br />
http://i251.photobucket.com/albums/g...psd600efb7.jpg<br />
<br />
Forums are here to inform, throw some truth at the readers!<br/>

sent from my Note 3

hot_mic_64d 05-16-2014 01:03 PM
Wow just got done reading through this thread. I'm a Apache Maintenance test pilot at Fort Rucker AL. We had a helicopter crash about 7 months ago. Everybody was blaming bad hydraulic fluid (which is ******** because of the filtering process on the bird). Well turned out to be a bad Oring. Our control servo's are made by parker. Not talking **** because these same servo's and orings have been on these helo's for 20 plus years. This was the first incident with a oring failure on these servo's. **** happens, and while it did take them a while to replace to oring in the end they tried to make it right. I don't own any of their products.

Bboyyumm 06-18-2014 04:05 AM
Sooooo.. I just got my Z and I live in VERY hot Vegas.. I plan on doing track days soon and have been considering what radiator thermostat and oil cooler to go with. When I buy parts I tend to use all the same brand. (Suspension all Tein etc.) I was really considering a mishimoto complete cooling set up buuuuuuut after doing some research and finding this thread I think I will be going a different route. Any suggestions for a oil cooler, radiator, performance thermo, and intake/air filter set up? Affordable suggestions? lol..

and sorry about your experience bro...Cars cost way too much to be compensated with "gift cards" .. but thank you for this thread it helps save some of us the heart and wallet ache..

L33T Z34 06-18-2014 01:16 PM
W0W! This thread is still kick'n. LOL! Fawk'n sH!++y-M0to...
Well for oil cooler I suggest the Nissan Motorsports one due to the CNC oil filter plate. It comes w/a nice C-trob oil cooler as well as big fat AN lines. It costs $$$ though....;)
Radiator any full AL one will due...so CSF is the only one avail presently? K0Y0 is late to the game...
Thermostat...I believe the OEM one to be fine. Unless u'r a track car...
Intake set-up...I have no Xperience/suggestion...since can't open source tune this platform as of present...

2011 Nismo#91 06-18-2014 04:34 PM
Quote:
Originally Posted by Bboyyumm (Post 2863214)
Sooooo.. I just got my Z and I live in VERY hot Vegas.. I plan on doing track days soon and have been considering what radiator thermostat and oil cooler to go with. When I buy parts I tend to use all the same brand. (Suspension all Tein etc.) I was really considering a mishimoto complete cooling set up buuuuuuut after doing some research and finding this thread I think I will be going a different route. Any suggestions for a oil cooler, radiator, performance thermo, and intake/air filter set up? Affordable suggestions? lol..

and sorry about your experience bro...Cars cost way too much to be compensated with "gift cards" .. but thank you for this thread it helps save some of us the heart and wallet ache..
Don't just commit to one mfg. unless its part of one system, clutch/flywheel or brakes for example.
Setrab/stillen oil cooler used by many, I have one.
CSF makes great radiators.
Stillen Gen3 CAI.
Best suggestion though is read an research a lot more then come back if your still not sure.

Rusty 06-18-2014 11:44 PM
I got the Z1 34 row oil cooler. The new 3 row CSF rad sdould be good addition. Try a vented hood if you still think the engine is still too hot. I also got the Stillen 3G CAI. Also upgrade your brake system if you are planning to track.

Bboyyumm 06-19-2014 12:42 AM
Quote:
Originally Posted by 2011 Nismo#91 (Post 2864048)
Don't just commit to one mfg. unless its part of one system, clutch/flywheel or brakes for example.
Setrab/stillen oil cooler used by many, I have one.
CSF makes great radiators.
Stillen Gen3 CAI.
Best suggestion though is read an research a lot more then come back if your still not sure.
I have been looking into all of these.. Thanks fam. :tiphat:

Bboyyumm 06-19-2014 12:45 AM
Quote:
Originally Posted by Rusty (Post 2864560)
I got the Z1 34 row oil cooler. The new 3 row CSF rad sdould be good addition. Try a vented hood if you still think the engine is still too hot. I also got the Stillen 3G CAI. Also upgrade your brake system if you are planning to track.
:tiphat:

Optimiser 06-19-2014 07:45 AM
Do "Shitty Moto" get their take away from "Shitty Wok"?


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