Nissan 370Z Forum

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-   -   Cracked Head Gasket (http://www.the370z.com/engine-drivetrain/66853-cracked-head-gasket.html)

DEpointfive0 04-30-2013 05:16 PM

Have you gotten compensation from Nissan?
If you PM me your number, I'll call you and tell you how to make it worth your while

mhcoss 05-02-2013 04:41 PM

Quote:

Originally Posted by DEpointfive0 (Post 2293885)
Have you gotten compensation from Nissan?
If you PM me your number, I'll call you and tell you how to make it worth your while

twitter account active. I tweeted this to @nissansupport

32 days and counting for a head gasket job on a brand new 370Z with gasket failure. Why not replace the motor??

They are contacting the dealership and will be getting in touch with me. I'm not holding my breath on this but Nissan could still make this right.

Wabbyyy 05-02-2013 10:14 PM

Probably blown head gasket. I was gonna say, white smoke on start up is normal but not like that. Get it checked out pronto. Disconnect the muffler and unbolt the hangers and see if white smokes still comes out.

Mitco39 05-02-2013 11:26 PM

Quote:

Originally Posted by Wabbyyy (Post 2298120)
Probably blown head gasket. I was gonna say, white smoke on start up is normal but not like that. Get it checked out pronto. Disconnect the muffler and unbolt the hangers and see if white smokes still comes out.

You didn't read this thread did you?

Vichtz 05-02-2013 11:43 PM

Dude haven't you seen fast and furious? That's just the NOS...

DEpointfive0 05-02-2013 11:46 PM

Quote:

Originally Posted by mhcoss (Post 2297707)
twitter account active. I tweeted this to @nissansupport

32 days and counting for a head gasket job on a brand new 370Z with gasket failure. Why not replace the motor??

They are contacting the dealership and will be getting in touch with me. I'm not holding my breath on this but Nissan could still make this right.

Sweeeeet, I told you they were quick.
Retweet it with @Nissan USA or whatever as well

mhcoss 05-03-2013 01:57 PM

Was told today that the dealership won't even be getting the 'parts' they need until may 31st. Thats greater than 2 whole months for a head gasket job....

Mitco39 05-03-2013 02:00 PM

:shakes head:


That is very shitty man.

mhcoss 05-03-2013 02:14 PM

Yea was told by the 'customer service' that they can't do anything. The refuse to talk to the dealership. They refuse to do anything other then tell me 'they are very sorry.' Ah well, pretty frustrating.. what can you do?

Cbtech 05-04-2013 07:50 PM

Quote:

Originally Posted by mhcoss (Post 2299114)
Yea was told by the 'customer service' that they can't do anything. The refuse to talk to the dealership. They refuse to do anything other then tell me 'they are very sorry.' Ah well, pretty frustrating.. what can you do?


get in contact with DEpointfive0 he has has some serious issues with Nissan and has made it out OK by taking some steps with their Corp. office.

mhcoss 05-05-2013 07:45 AM

Quote:

Originally Posted by Cbtech (Post 2300645)
get in contact with DEpointfive0 he has has some serious issues with Nissan and has made it out OK by taking some steps with their Corp. office.

Yea I talked with him and have been escalated to the 'manager' level. So far all i've been told is 'there is nothing they can do other than wait for the cam shaft from Japan.'

Meanwhile the short driving season up here slips away. Engine is phucked in multiple ways and they decide to rebuild it without even having all the parts available on my time. I pretty much lost all hope for a good resolution to this when talking to Nissan corporate. The service rep literally told me there was absolutely nothing she could do and I should call the dealership. She also told me she has no influence or control with the dealership or the supply chain or anything. what is the point of a customer service rep if he/she can't pull any strings to aid a customer having a real issue? What happens when they get the camshaft and something else is missing or wrong with the engine? Another 2 months for another part?

After this conversation I realized the issue with Nissan is a systematic one, not an isolated one. The company will suffer unless they shift their company's culture. I wish I had realized this before I bought my car

Zat_Zuma 05-05-2013 12:51 PM

Now would be a good time to trade it in and get something you can drive. Let them assume the risks and waste there time, not yours. I would be going ballistic right about now.

DEpointfive0 05-05-2013 01:15 PM

Quote:

Originally Posted by Cbtech (Post 2300645)
get in contact with DEpointfive0 he has has some serious issues with Nissan and has made it out OK by taking some steps with their Corp. office.

LOL!!! I don't know if that's good or bad that I'm known for car problems...
My car started to misfire of the damn freeway yesterday, so still not out of the woods...

DEpointfive0 05-05-2013 01:17 PM

Mchoss, check this out:
http://www.the370z.com/new-nismo-370...ml#post2301055

mhcoss 05-05-2013 02:37 PM

Hmm that is an interesting idea.. I'm going to investigate.

mhcoss 05-05-2013 02:43 PM

Quote:

Originally Posted by Mitco39 (Post 2299096)
:shakes head:


That is very shitty man.

think I saw you on the roads yesterday

mhcoss 05-05-2013 02:52 PM

how long would it take Nissan to procure a crate motor any ideas?

asdfsammich 05-05-2013 03:07 PM

Quote:

Originally Posted by mhcoss (Post 2301495)
how long would it take Nissan to procure a crate motor any ideas?

Nissan got me a crate motor in 2 days (oil consumption). If they have stock in a US location it's quick.


Tapatalk2 ...

mhcoss 05-05-2013 03:23 PM

Interesting. The car has already been out of service for over a month in it's first 8000 miles of driving. Wonder how lemon law works (or doesn't) for a US citizen who bought a car in Oregan but lives in Canada. I think I may speak with a lemon law attorney and start seeking an arbitration.

asdfsammich 05-05-2013 03:37 PM

Been a while. I somewhat recall they mentioned it was quick because they had one at the main warehouse in the (mid west?).


Tapatalk2 ...

mhcoss 05-06-2013 12:07 AM

Hey guys check it out!

I drove by the dealership on a whim tonight and my car was parked outside.....

Covered in birdshit and dirty. Is it acceptable to let a sports car just rot with all that grime/dirt caked onto the paint + bird chit?. Also the hood is no longer sitting flush. Good to know Erricksen Nissan of Edmonton is letting my car go to rot outside on their parking lot.

Here is the car on the day I delivered it to them:
http://i404.photobucket.com/albums/p...401_162923.jpg


Here are two pics of the car tonight...

http://i404.photobucket.com/albums/p...505_222615.jpg


http://i404.photobucket.com/albums/p...505_222643.jpg

Anyone else as disgusted by this as I am?

IDZRVIT 05-06-2013 06:32 AM

That is disgusting but what do you expect the dealer to do? They can't keep your car in a bay because that would be a money loser for them. Maybe you could approach the manager and ask to have the lot boy wash it weekly? It's not their fault that parts are slow coming. It appears that more than just a head gasket needs replacing and I doubt the mechanic damaged your cam. I'd be pissed also but Nissan warranty will only repair/replace parts to correct the problem. No auto manufacturer will replace a block for a leaking head gasket or a damaged cam. Not sure why your dealer is not telling you the extent of the damage as they have no reason to be deceptive about it.

mhcoss 05-06-2013 11:39 AM

Quote:

Originally Posted by IDZRVIT (Post 2302279)
That is disgusting but what do you expect the dealer to do? They can't keep your car in a bay because that would be a money loser for them. Maybe you could approach the manager and ask to have the lot boy wash it weekly? It's not their fault that parts are slow coming. It appears that more than just a head gasket needs replacing and I doubt the mechanic damaged your cam. I'd be pissed also but Nissan warranty will only repair/replace parts to correct the problem. No auto manufacturer will replace a block for a leaking head gasket or a damaged cam. Not sure why your dealer is not telling you the extent of the damage as they have no reason to be deceptive about it.

Its not just a 'leaking' head gasket.... Do you even realize how much collateral damage results from a blown head gasket? Were talking antifreeze/water in the engine block.. everywhere that oil goes.

Maybe I'm crazy that I expect Nissan to complete the repair in a timely manner and take care of my car while doing so.

DEpointfive0 05-06-2013 11:54 AM

No, rape them... Paint has bird shít... Fùck you repaint the body panel...
It might be a loss for them to leave your car in a bay, but they could just shuffle it around...

mhcoss 05-06-2013 11:56 AM

Quote:

Originally Posted by DEpointfive0 (Post 2302700)
No, rape them... Paint has bird shít... Fùck you repaint the body panel...
It might be a loss for them to leave your car in a bay, but they could just shuffle it around...

Sad part is they have a giant parkade about 50 feet away from where my car is parked for vehicle storage. It really isn't my problem that Nissan can't procure the parts they need to repair the vehicle. That is no excuse to allow the car ot rot outside while they wait. I'm headed to the dealership to record a video of my car in the daylight in it's current state.

DEpointfive0 05-06-2013 11:57 AM

Quote:

Originally Posted by mhcoss (Post 2302702)
Sad part is they have a giant parkade about 50 feet away from where my car is parked for vehicle storage. It really isn't my problem that Nissan can't procure the parts they need to repair the vehicle. That is no excuse to allow the car ot rot outside while they wait. I'm headed to the dealership to record a video of my car in the daylight in it's current state.

Do it, and send it to corporate

fuct 05-06-2013 02:20 PM

hell i got mine BACK from the dealership after it was fixed and supposedly washed WITH bird **** still on it. in fact it looked like a cat pissed on the hood too.


lastly are you even allowed onto their property at night where you took that pic? just curious....

IDZRVIT 05-06-2013 05:30 PM

Quote:

Originally Posted by mhcoss (Post 2302671)
Its not just a 'leaking' head gasket.... Do you even realize how much collateral damage results from a blown head gasket? Were talking antifreeze/water in the engine block.. everywhere that oil goes.

Maybe I'm crazy that I expect Nissan to complete the repair in a timely manner and take care of my car while doing so.

Yes, I know what a leaking head gasket is and it usually doesn't cause catastrophic failure. In most instances, little to no damage to the engine. What exactly were you doing when this happened because its not adding up for a simple gasket failure. Hence, the damaged camshaft.

mhcoss 05-06-2013 06:27 PM

Quote:

Originally Posted by IDZRVIT (Post 2303105)
Yes, I know what a leaking head gasket is and it usually doesn't cause catastrophic failure. In most instances, little to no damage to the engine. What exactly were you doing when this happened because its not adding up for a simple gasket failure. Hence, the damaged camshaft.

Yea I am fully aware it doesn't add up. I drove the car regularly.. Pushed it every now and then. No hard launches or anything, rarely broke the tires loose. The leak came on slowly it wasn't any obvious failure. The smoke out the tailpipe slowly grew and grew until I realized what was happening.

Yea no kidding a cracked camshaft + headgasket doesnt add up. I guess you should ask Nissan how a brand new engine can have a cracked camshaft and a cracked head gasket on an engine with 8000 miles because I don't know. The service manager in the dealership today told me both parts were due to manufacturer's defect. Well considering the chance of manufacturing defect for both parts is somewhere around .1% that puts the chance of both parts failing around 0.01%. I guess I won the lottery of manufacturer's defect.

DEpointfive0 05-06-2013 07:53 PM

Quote:

Originally Posted by mhcoss (Post 2303187)
Yea I am fully aware it doesn't add up. I drove the car regularly.. Pushed it every now and then. No hard launches or anything, rarely broke the tires loose. The leak came on slowly it wasn't any obvious failure. The smoke out the tailpipe slowly grew and grew until I realized what was happening.

Yea no kidding a cracked camshaft + headgasket doesnt add up. I guess you should ask Nissan how a brand new engine can have a cracked camshaft and a cracked head gasket on an engine with 8000 miles because I don't know. The service manager in the dealership today told me both parts were due to manufacturer's defect. Well considering the chance of manufacturing defect for both parts is somewhere around .1% that puts the chance of both parts failing around 0.01%. I guess I won the lottery of manufacturer's defect.

The odds that both are on the same engine... .000001%
Then again Nissan seems to be having a lot of .000001% errors between the two of us, lol

DIGItonium 05-06-2013 09:59 PM

Quote:

Originally Posted by mhcoss (Post 2303187)
Yea I am fully aware it doesn't add up. I drove the car regularly.. Pushed it every now and then. No hard launches or anything, rarely broke the tires loose. The leak came on slowly it wasn't any obvious failure. The smoke out the tailpipe slowly grew and grew until I realized what was happening.

It's not a Versa. It's meant to be driven harder than that. ;)

mhcoss 05-06-2013 10:07 PM

Quote:

Originally Posted by DIGItonium (Post 2303625)
It's not a Versa. It's meant to be driven harder than that. ;)

I'm gonna drive the crap out of it when I get it back to make sure the repair holds up

Mitco39 05-06-2013 11:42 PM

:eek::shakes head:

DIGItonium 05-07-2013 12:08 PM

Quote:

Originally Posted by mhcoss (Post 2303649)
I'm gonna drive the bird crap out of it when I get it back to make sure the repair holds up

Corrected. :tiphat:

mhcoss 05-30-2013 07:06 PM

well I talked to the stealershit today. They recieved the cam shaft and the engine has been re-assmbled. Now they can not get the engine to start... ETA unknown.

Thanks for doing an experimental rebuild on my time Nissan if your reading this. Your handling of this situation has been absolutely dismal.

DEpointfive0 05-30-2013 07:07 PM

Quote:

Originally Posted by mhcoss (Post 2340520)
well I talked to the stealershit today. They recieved the crank shaft and the engine has been re-assmbled. Now they can not get the engine to start... ETA unknown.

Thanks for doing an experimental rebuild on my time Nissan if your reading this. Your handling of this situation has been absolutely dismal.

... Sorry brother... NNA really hasn't done crap for you?

Staples 05-30-2013 07:28 PM

Quote:

Originally Posted by mhcoss (Post 2340520)
well I talked to the stealershit today. They recieved the crank shaft and the engine has been re-assmbled. Now they can not get the engine to start... ETA unknown.

Thanks for doing an experimental rebuild on my time Nissan if your reading this. Your handling of this situation has been absolutely dismal.

They don't send fully assembled shortblocks any more? Normally the manufacture builds the short / long block to make sure pistons, rings, and rods are properly sized and torqued. It lessens the room for error down the road.

DEpointfive0 05-30-2013 07:30 PM

Quote:

Originally Posted by Staples (Post 2340538)
They don't send fully assembled shortblocks any more? Normally the manufacture builds the short / long block to make sure pistons, rings, and rods are properly sized and torqued. It lessens the room for error down the road.

They do, and I think OP means CAMshaft? (From when I talked to him)

mhcoss 05-30-2013 07:41 PM

I edited my post... yea it was a camshaft not a crank shaft. If they had just shipped an assembled motor and dropped it into my car and rebuilt the faulty one on their own time there would have been no problems and I would have been driving my car a month and a half ago.

And yea DePoint, they know who I am now and when I call I just get the run around. Nissan 'service' is more about redirection rather then doing anything.

DIGItonium 05-31-2013 12:01 AM

They need to buy your car back or get you a new one. That's quite a bit of down time. You're making monthly payments on a paper weight.


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