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-   -   Help! Stillen H&R Spacer Problem! (http://www.the370z.com/brakes-suspension/19469-help-stillen-h-r-spacer-problem.html)

marcussoori 05-20-2010 03:13 PM

Help! Stillen H&R Spacer Problem!
 
Hi, guys. Ordered the H&R 15mm DRM front and 20mm DRS rear spacers from Stillen. Got them today, but the 15mm fronts aren't working! Checked that I have correctly labeled boxes.

Basically, the tech is telling me the wheel studs themselves (in addition to the supplied lug nuts) are unable to clear the relief well openings in the back of the wheel, which prevents the wheel from being flush mounted to the spacer. *Does this make sense? *Again, the stud is contacting the edge of the relief well.

What I'd like to know is: how many of you have successfully installed these with the 19", non-Anny. Rays wheels? Also, any advice?

I appreciate your assistance, guys!

jeepersnate 05-20-2010 03:22 PM

http://www.the370z.com/wheels-tires/...tillen+spacers

I hope this helps

tjlazer 05-20-2010 03:23 PM

You have to get the type of spacer with replaceable longer lugs. Not the type where it has it's own lugs.

azn370z 05-20-2010 03:33 PM

Only 20mm will work. That's the 2nd time stillen has sold the wrong spacers.

jeepersnate 05-20-2010 03:35 PM

Quote:

Originally Posted by azn370z (Post 545197)
Only 20mm will work. That's the 2nd time stillen has sold the wrong spacers.

They better get it together because this is the car of the decade

phelan 05-20-2010 03:35 PM

probably if you went DRS both front and rear you'd be fine.

RCZ 05-20-2010 04:28 PM

DRS all around i thought..

phelan 05-20-2010 04:37 PM

^ ? he got DRM fronts I thought.

ChrisSlicks 05-20-2010 04:41 PM

Quote:

Originally Posted by tjlazer (Post 545186)
You have to get the type of spacer with replaceable longer lugs. Not the type where it has it's own lugs.

:iagree:

The bolt on ones <20mm won't work for most wheels (including the stock wheels). Stillen needs to make a note of this fact so they stop selling them by default.

Basically they gave you your order backwards. It should have been:
15mm DRS
20mm DRM

The fronts are the easiest to do the stud replacement on anyway. Use the 20mm DRM style on the rear so you don't have to disassemble the parking brake. Although I did DRS style on all 4 corners and it wasn't bad at all.

Now you've got the problem that Stillen wont take them back because they have been "installed" (or failed install as the case maybe).

Majestik 05-20-2010 04:47 PM

I've got H&R 20mm DRS at the front and 25mm DRM at the rear. The camber at the rear is a little aggressive as there was risk of rubbing due to having eibach springs.

If I was to do it again I'd have 20mm front and rears.

Don't forget that you require the rear camber kit...

Josh@STILLEN 05-20-2010 05:02 PM

Well to be fair, he ordered them online.. we couldn't have known specifically what his goals were. We sell the DRM's because some like them for the rear. And if you think we haven't gotten orders for 20mm fronts and 15mm rear, you'd be wrong.. not my cup of tea, but we don't make demands in how you want to set up your car.

We are, however, refining our website to help reflect a proper choice between DRS and DRM. And make some specific notes to help customers.

The last thing we'd want is confusion..

ChrisSlicks 05-20-2010 05:08 PM

Quote:

Originally Posted by Josh@STILLEN (Post 545274)
Well to be fair, he ordered them online.. we couldn't have known specifically what his goals were. We sell the DRM's because some like them for the rear. And if you think we haven't gotten orders for 20mm fronts and 15mm rear, you'd be wrong.. not my cup of tea, but we don't make demands in how you want to set up your car.

We are, however, refining our website to help reflect a proper choice between DRS and DRM. And make some specific notes to help customers.

The last thing we'd want is confusion..

Ah ha! Web order.

You just need to expand the comment you have on the web site that warns about the anniversary wheels not being compatible with the 15mm DRM.

Josh@STILLEN 05-20-2010 05:13 PM

Quote:

Originally Posted by ChrisSlicks (Post 545276)
Ah ha! Web order.

You just need to expand the comment you have on the web site that warns about the anniversary wheels not being compatible with the 15mm DRM.

Working on that right now.. we'll make a little novel of warnings in there to help out..

RCZ 05-20-2010 05:42 PM

Basically you ordered the wrong parts and blamed Stillen for it. Cool.

azn370z 05-20-2010 06:02 PM

He probably ordered it off stillens website because it says it works on the 370z. So you can't blame the guy. What's the point of buying online if you have to call in to verify it works.

Josh@STILLEN 05-20-2010 06:07 PM

Quote:

Originally Posted by azn370z (Post 545316)
He probably ordered it off stillens website because it says it works on the 370z. So you can't blame the guy. What's the point of buying online if you have to call in to verify it works.

Agreed.. changing things now so it will be more evident.

Josh@STILLEN 05-20-2010 06:23 PM

marcussoori,

We're putting together a call tag for the DRM spacers, and will get you out the DRS version. Our salesperson will be in touch shortly with that information.

labk888 05-20-2010 06:45 PM

So while everyone is on the subject of spacers and I have your attention..

1) Why not do DRS on front and rear?
2) Do 20mm/f and 25mm/r + Eibach Pro springs + 19' Sports Package Rays Wheels cause rubbing or clearance issues? What about camber problems?
3) Is there a technical reason why most people choose 15mm/f and 20mm/r ?

marcussoori 05-21-2010 08:22 AM

Ok, guys, exchanging the 15mm DRM for the 15mm DRS for the fronts. Stillen is paying for return shipping, thanks Josh et. al. Sorry to upset you, RCZ...my intent was not to blame anyone, just ask for forum advice on what to do. So, someone mentioned I'd need a camber kit with 15mm front and 20mm rear spacers on a stock car? I have no desire to lower the car, so do I still need the camber kit? Thanks for your help, guys...

djpathfinder 05-21-2010 08:30 AM

No, you don't need a camber kit for stock height. Even when lowered by 1 inch or less, you may not need a camber kit unless there is a problem with adjusting the alignment back to factory spec.

wheee! 05-21-2010 08:33 AM

Check out the comments and threads in my article here:
http://www.the370z.com/diy-section-d...t-spacers.html

I am very happy with my stock suspension and 15mm front and 20mm rear DRS spacers...:tup:

phelan 05-21-2010 10:07 AM

Quote:

Originally Posted by djpathfinder (Post 545780)
No, you don't need a camber kit for stock height. Even when lowered by 1 inch or less, you may not need a camber kit unless there is a problem with adjusting the alignment back to factory spec.

i take exception to the second part of that statement, the eibach springs (which apparently are conservative drops) knocked my rear wheels well out of alignment when i had a 20mm spacer stuck on them. if you lower the car, get the camber kit.

craniac24 05-21-2010 10:16 AM

Quote:

Originally Posted by phelan (Post 545854)
i take exception to the second part of that statement, the eibach springs (which apparently are conservative drops) knocked my rear wheels well out of alignment when i had a 20mm spacer stuck on them. if you lower the car, get the camber kit.

Agreed. Also, I would definitely suggest lowering the car if you get spacers.

djpathfinder 05-21-2010 11:01 AM

Quote:

Originally Posted by phelan (Post 545854)
i take exception to the second part of that statement, the eibach springs (which apparently are conservative drops) knocked my rear wheels well out of alignment when i had a 20mm spacer stuck on them. if you lower the car, get the camber kit.

You noticed, in my statement I said "1 inch or less" and "may need", not "don't need". I've read differing reports on this forum, but I agree with what you said; most people needed the rear camber kit when lowered.

wishihadnav 05-21-2010 11:34 AM

Quote:

Originally Posted by djpathfinder (Post 545902)
You noticed, in my statement I said "1 inch or less" and "may need", not "don't need". I've read differing reports on this forum, but I agree with what you said; most people needed the rear camber kit when lowered.

:iagree:..u dont necessarily need a camber kit/arms for a mild drop.

Modshack 05-21-2010 11:35 AM

Quote:

Originally Posted by wheee! (Post 545782)
Check out the comments and threads in my article here:
http://www.the370z.com/diy-section-d...t-spacers.html

And mine on replacing the front studs:

http://www.the370z.com/diy-section-d...r-install.html

CBRich 05-21-2010 12:01 PM

Quote:

Originally Posted by azn370z (Post 545316)
He probably ordered it off stillens website because it says it works on the 370z. So you can't blame the guy. What's the point of buying online if you have to call in to verify it works.

And it does work on the 370Z. Just not with those wheels. The man ordered the wrong part, you can't blame Stillen for that. People don't like admitting fault these days do they?

RCZ 05-21-2010 02:55 PM

Quote:

Originally Posted by marcussoori (Post 545776)
Ok, guys, exchanging the 15mm DRM for the 15mm DRS for the fronts. Stillen is paying for return shipping, thanks Josh et. al. Sorry to upset you, RCZ...my intent was not to blame anyone, just ask for forum advice on what to do. So, someone mentioned I'd need a camber kit with 15mm front and 20mm rear spacers on a stock car? I have no desire to lower the car, so do I still need the camber kit? Thanks for your help, guys...

Oh don't worry you didn't upset me :rolleyes:. I don't care if its Stillen or not, I would've said the same thing about anyone because its a little unfair to the company. Probably a good thing because now the mistake won't be made again.

You don't need a camber kit with spacers...

azn370z 05-21-2010 03:13 PM

Quote:

Originally Posted by CBRich (Post 545982)
And it does work on the 370Z. Just not with those wheels. The man ordered the wrong part, you can't blame Stillen for that. People don't like admitting fault these days do they?

Actually you can blame stillen because it doesn't say the spacer doesn't work with the front sport wheels. And stillen did the right thing by changing the info on their site.

CBRich 05-21-2010 06:41 PM

They did help the consumer by doing that but by no means does a company have to list every caveat for every vehicle. It's impractical. I'm glad Stillen stepped up to the plate but honestly you need to do your research before you hit the order button.

djpathfinder 05-21-2010 07:10 PM

Perhaps some of the responsibility to clarify fitment should fall on H&R. It's helpful that Stillen has special notes on their website but they can't list everything unless problems like this are brought to their attention. And you're right, Stillen is taking appropriate steps to take care of the customer. :tup:

i bought DRS all around because I was prepared to replace the studs. I was really considering DRM because I did not come across anything that said DRM won't work in front till now, and I did my research. But we learn and move on...that's why we're on forums like this...sure makes an enthusiasts life a little easier.

Spec Jay 05-21-2010 09:24 PM

Quote:

Originally Posted by phelan (Post 545854)
i take exception to the second part of that statement, the eibach springs (which apparently are conservative drops) knocked my rear wheels well out of alignment when i had a 20mm spacer stuck on them. if you lower the car, get the camber kit.

you got the order backwards. you wanna do the drop align the car then the spacers :P


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