| XwChriswX |
01-16-2012 03:33 PM |
Quote:
Originally Posted by BigNate
(Post 1490923)
Sonic is not an authorized retailer for the products he intends to purchase therefore he would receive zero manufacturer warranty and when dealing with Hertz product if you find them online you are likely to end up with a fake or damaged set.
Had a customer bring me a set of Mille components he purchased online and fresh out of the box the crossovers were falling apart. I opened one crossover and next thing i knew there was a coil in my hand completely detached from the board.
Had another customer purchase a set of brand new Hi-Energies and bring them to me and after some inspection I noticed first that they were not Hertz speakers at all. The crossovers said "Nertz" on them.
Actually this past week had a customer that had purchased a Kenwood Navigation online dont remember from which site. We installed the radio and his navigation would not hold any memory. The radio and ipod and sirius function held memory fine but the navigation itself would not. We are a Kenwood dealer but there was nothing we could do for him short of selling him a replacement as he had not purchased his product from an authorized dealer. To make matters worse for him his car was an older honda for which he did not have the radio code and our local honda dealership does not like giving them to us over the phone. So now he had to ride around with no radio while he sent his radio back to wherever he purchased it and found time to go over to honda to have them get his radio code. Had he purchased authorized, yes he would have paid more but he would have left that same day with a working navigation no matter what. So paying more for authorized purchased is not without reason or benefit.
|
Sounds more like people whining they didn't order from an authorized retailer than ' support your local small business'. Hence why I said read the fine print before you hit Order.
Quote:
Originally Posted by BigNate
(Post 1492850)
to you apprarently...none of the products the op wishes to purchase have authorized online retailers aside from crutchfield hence the quote i posted. Noone here is discussing who is at fault for the purchase of a product from a non-authorized retailer and having to jump through hoops to get it warrantied my only point was yes he will pay a little more buying from Jon but for that price he will be dealing with a professional with a passion for his job that will go out of his way help him under any circumstance which to me and others is worth more than the money saved by purchasing products for ebay sellers, sonic and amazon. All im saying is support small business
|
Then why bring up so many 'examples' of people who've bought stuff and complained when they got something crappy? :ugh2:
There's nothing wrong with buying from Jon or Dave or Bob or Billy who all could have passions for what they do and go out of their way to help. Crutchfield has hundreds of detailed articles printed on all sorts of electronic bits. Sonicelectronix has their contact info to speak to experts. Amazon doesn't really do much for support, but they are Authorized vendors for several products.
All I was trying to say was that IF the product was available online at some retailer no matter who it is, if they aren't Authorized and someone buys from them, then it's on that person if it's not what they wanted. But if that vendor doesn't SELL that brand at all, then don't buy from them. But there's no reason to say a company has a problem being an authorized vendor when it's only because they're not a vendor or Your particular interest. They are still authorized for several other brands. |
